Articles by Andrew G. Simpson

How to Know What Insurance Customers Want

What do today’s customers want from insurance providers? They want understanding, interaction, even a relationship. But they vary in when and how they wish to learn, interact and build a relationship. Insurance providers have to understand not only when but …

Brokers Call for Implementation of National Licensing Reform Law

Insurance producers are calling upon the Obama Administration to begin implementation of a licensing reform measure signed into law eight months ago. When President Obama signed the renewal of the Terrorism Risk Insurance Act (TRIA) in January, he also signed …

Marketers Have Lost Control of Insurance Buying Process

After careers spent crafting and controlling their companies’ messaging to customers, insurance marketing and advertising professionals have lost control. Customers and prospects have taken over. Increasingly, today’s insureds and prospects care more about what other parties have to say than …

AIG Sees Opportunity in ACE-Chubb Marriage

ACE Limited’s acquisition of Chubb Insurance could create opportunity for American International Group (AIG), which is already a major player in the high net worth market along with both ACE and Chubb. Asked during an analysts’ call about the ACE-Chubb …

Liberty Mutual Had a ‘Messy’ Second Quarter

“Things got a bit messy in the second quarter.” That’s how David Long, chairman and CEO of Liberty Mutual Holding Co., summarized his firm’s second quarter results, which saw a 36 percent decline in consolidated net income to $249 million, …

Survey: How Health Insurance Brokers, Navigators Perform Under Obamacare

Insurance brokers play an important role in helping people obtain non-group health insurance from the health insurance marketplaces established under the Affordable Care Act (ACA) and tend to serve different people than the navigators and other market assistance programs, according …

Organically Speaking, Independent Agencies Are Very Profitable

Independent agencies are enjoying a period of high profitability boosted by healthy organic growth despite continued soft pricing in commercial lines. Independent insurance agents/brokers posted median organic growth of 5.9 percent for the second quarter of 2015, slightly higher than …

Auto Losses Seen Cutting P/C Insurance Profits Until 2016

The property/casualty insurance industry has made money on its personal lines underwriting since 2013 but that is likely to change in 2015. At the same time, commercial auto insurance should still make an underwriting profit in 2015 although it is …

Insurance Trade Press Editors Address Future of Print Media at IMCA

Insurance trade press editors told industry marketing and communications professionals that, despite the rush of readers and advertisers to digital, they believe print magazines will be around for at least another five to 10 years and possibly longer. They also …

Auto Claims Hit Allstate’s Q2 Results

Allstate Corp. reported net income fell to $355 million in the second quarter, down from $645 million, as the insurer coped with rising auto claims costs. The Allstate brand suffered an underwriting loss for the quarter. The company stressed that …