Articles by Stephanie K. Jones

Rebates, Referrals and Rewards in Texas — What’s OK and What’s Not?

What are the rules governing insurance agents in Texas on rebates, referrals and rewards, and why do they matter? For starters, at a minimum, an agent could lose their license for violating rules regarding such activities. And, they could potentially be …

Consumer Interest in TrustedChoice.com Growing, Big ‘I’ Chair-Elect Says

Insurance consumer interest in Trusted Choice, the national brand created for the members of the Independent Insurance Agents & Brokers of America (IIABA or Big “I”) is growing, according the association’s chair-elect. David Walker, president of Hartland Insurance Agency in …

A Smooth Claims Experience Starts with Appropriate Customer Expectations

Want your insurance customers to have a smooth claims experience after a loss? Set appropriate expectations up front and over-deliver on the back end. “I think that’s equally true for claims people and for agents,” said Timothy Wiedmeyer, vice president …

If Fracking Is the Question, Insurers May Ask – What Is the Answer?

When it comes to the use of evolving technologies such as hydraulic fracturing, or fracking, in oil and gas production one big question insurance companies are faced with is: to insure or not to insure? That is a key question …

Kansas Court: Travel ‘Intrinsic’ to Oil Field Work, Comp Benefits Apply

Kansas’ highest court reversed a state appeals court finding that an oil field worker was not entitled to workers’ compensation benefits after he was injured while riding home from his workplace. The nature of oil field work, where an employee …

Michigan Bill Limiting Lawsuits Against Insurers Sent to Governor

A bill approved by Michigan Legislature that further limits certain consumer lawsuits against insurance companies under the state’s Consumer Protection Act has been sent to Gov. Rick Snyder for his signature. The issue addressed by HB 5558 “is whether a consumer …

All in the Family: Father and Daughter Honored by Texas Agents

A father-daughter team were awarded some of the highest honors bestowed upon independent agents in Texas at the Independent Insurance Agents of Texas annual conference and trade show, held recently in San Antonio. Kelly Surles Lyttle was named IIAT’s Customer …

Consumer Interest in TrustedChoice.com Growing

Insurance consumer interest in Trusted Choice, the national brand created for the members of the Independent Insurance Agents & Brokers of America (IIABA or Big “I”) is growing, according the association’s chair-elect. David Walker, president of Hartland Insurance Agency in …

New Ohio Drilling Policy May Be Good for Oil & Gas, Insurance Industries

Ohio in mid-April 2014 enacted stricter regulations for oil and gas drilling near faults or areas of past seismic activity, a move that some, including insurers, may view as a step in the right direction. The Ohio Department of Natural …

Kansas Court: Travel ‘Intrinsic’ to Oil Field Work, Comp Benefits Apply

Kansas highest court reversed a state appeals court finding that an oil field worker was not entitled to workers’ compensation benefits after he was injured while riding home from his workplace. The nature of oil field work, where an employee …