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Agencies Underpay CSRs, Overpay Producers, Argues Consultant Bates at 1752 Club Meeting

East News • April 19, 2004
The reason independent agencies struggle to attract customer service representatives (CSRs) is that agencies just do not pay them enough. Instead,agencies overpay their producers. Consultant ...

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Subject: RE: RE: V.Bates article

Posted On: April 16, 2004, 12:43 pm CDT
Posted By: Kelsey Wood
Comment:
Right on the mark. Problem is that the insureance companies think the agency system would do better to fire all CSR's and take their call center and just have producers. Sorry, I'm not buying their story. My agency has the relationship with the client, not the company, and my CSR's are the reason for the continued relationship. I'm not in this business just to see policies. I'm in this business to provide professional consultation on insurance. To assist my clients with making informed decisions to best meet their needs, not the desires of the company issuing the policy.
Subject Posted By Posted On
RE: RE: HOW MUCH TO PAY THE PRODUCER???-Response to Kathy kok
Apr 26, 2004, 2:47 pm
To "Been There Done That" Mark
Apr 22, 2004, 7:54 am
Response to Tracy
Apr 22, 2004, 6:53 am
Response to "Been there done that", unrelated to article Tracy
Apr 21, 2004, 4:10 pm
Been There Done That
Apr 21, 2004, 2:25 pm
RE: article Been there done that
Apr 21, 2004, 1:00 pm
CSR's Underpaid
Apr 20, 2004, 10:28 pm
Service Sells Not Just A CSR
Apr 20, 2004, 10:08 pm
Compensation Worries DMC
Apr 20, 2004, 6:19 pm
To Carolyn Jan Jesberger
Apr 20, 2004, 2:26 pm
RE: RE: V.Bates article Carolyn
Apr 20, 2004, 1:34 pm
Response to "Wayne" Theresa
Apr 20, 2004, 1:12 pm
RE: RE: RE: V.Bates article Marsha McLaurin, CPCU
Apr 20, 2004, 11:07 am
RE: To: Lisa Golden Jan Jesberger
Apr 20, 2004, 10:25 am
To: Lisa Golden & Matt Karen
Apr 20, 2004, 8:59 am
V Bates Producer Compensation/CSR Compensation Karen
Apr 20, 2004, 8:52 am
CSR's Underpaid by Agency Mary
Apr 20, 2004, 8:48 am
To: Lisa Golden Matt
Apr 20, 2004, 1:53 am
RE: this is to faye abdul
Apr 19, 2004, 9:10 pm
CSR's VS Producers Robert
Apr 19, 2004, 8:44 pm
RE: Underpaid CSR'S abdul
Apr 19, 2004, 8:43 pm
RE: RE: RE: HOW MUCH TO PAY THE PRODUCER??? jay-sims
Apr 19, 2004, 8:04 pm
RE: RE: HOW MUCH TO PAY THE PRODUCER??? Jay sims
Apr 19, 2004, 8:02 pm
RE: V.Bates article Faye
Apr 19, 2004, 5:17 pm
RE: V.Bates article Thomas Wright
Apr 19, 2004, 5:03 pm
RE: RE: V.Bates article Jack J Maniscalco
Apr 19, 2004, 4:14 pm
RE: RE: V.Bates article Julius
Apr 19, 2004, 4:07 pm
RE: HOW MUCH TO PAY THE PRODUCER??? Kathy
Apr 19, 2004, 3:46 pm
RE: RE: RE: V.Bates article - by the Robin
Apr 19, 2004, 2:58 pm
RE: V.Bates article Wayne
Apr 19, 2004, 2:55 pm
RE: Underpaid CSR'S Rodger
Apr 19, 2004, 2:52 pm
Underpaid CSR'S Lisa Golden
Apr 19, 2004, 2:39 pm
RE: Compensation Bob
Apr 19, 2004, 2:38 pm
overpaid cobbs nixon
Apr 19, 2004, 8:15 am
Producer vs. CSR Compensation Mark
Apr 19, 2004, 7:57 am
Compensation Matt
Apr 19, 2004, 3:16 am
RE: RE: V.Bates article - by the "producer" CSR
Apr 16, 2004, 3:43 pm
RE: V.Bates article Producer
Apr 16, 2004, 3:25 pm
Producers Over Paid Producer
Apr 16, 2004, 3:20 pm
Producers are overpaid! SALVATORE LUNDY
Apr 16, 2004, 3:05 pm
RE: V.Bates article --right on! Ann
Apr 16, 2004, 2:44 pm
HOW MUCH TO PAY THE PRODUCER??? KEVIN
Apr 16, 2004, 2:35 pm
RE: RE: More to this Theresa
Apr 16, 2004, 1:43 pm
Equal pay for important jobs Jessica Lee
Apr 16, 2004, 1:39 pm
RE: RE: More to this Matt
Apr 16, 2004, 1:37 pm
RE: More to this Robert
Apr 16, 2004, 1:27 pm
More to this Bob
Apr 16, 2004, 1:08 pm
RE: V.Bates article Theresa
Apr 16, 2004, 1:01 pm
Underpaid CSRs Beth
Apr 16, 2004, 12:55 pm
RE: RE: V.Bates article Kelsey Wood
Apr 16, 2004, 12:43 pm
CSR's Underpaid / Producers Overpaid Laura
Apr 16, 2004, 12:35 pm
RE: V.Bates article K Grimsley
Apr 16, 2004, 8:51 am
V.Bates article "Underpay CSR's,Overpay Producers" Louise D. Neigel
Apr 16, 2004, 7:04 am
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