East News
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Agencies Underpay CSRs, Overpay Producers, Argues Consultant Bates at 1752 Club Meeting
East News • April 19, 2004
The reason independent agencies struggle to attract customer service representatives (CSRs) is that agencies just do not pay them enough. Instead,agencies overpay their producers.
Consultant ...
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| Subject | Posted By | Posted On |
|---|---|---|
| RE: RE: HOW MUCH TO PAY THE PRODUCER???-Response to Kathy | kok | Apr 26, 2004, 2:47 pm |
| To "Been There Done That" | Mark | Apr 22, 2004, 7:54 am |
| Response to Tracy | Apr 22, 2004, 6:53 am |
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| Response to "Been there done that", unrelated to article | Tracy | Apr 21, 2004, 4:10 pm |
| Been There Done That | Apr 21, 2004, 2:25 pm |
|
| RE: article | Been there done that | Apr 21, 2004, 1:00 pm |
| CSR's Underpaid | Apr 20, 2004, 10:28 pm |
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| Service Sells | Not Just A CSR | Apr 20, 2004, 10:08 pm |
| Compensation Worries | DMC | Apr 20, 2004, 6:19 pm |
| To Carolyn | Jan Jesberger | Apr 20, 2004, 2:26 pm |
| RE: RE: V.Bates article | Carolyn | Apr 20, 2004, 1:34 pm |
| Response to "Wayne" | Theresa | Apr 20, 2004, 1:12 pm |
| RE: RE: RE: V.Bates article | Marsha McLaurin, CPCU | Apr 20, 2004, 11:07 am |
| RE: To: Lisa Golden | Jan Jesberger | Apr 20, 2004, 10:25 am |
| To: Lisa Golden & Matt | Karen | Apr 20, 2004, 8:59 am |
| V Bates Producer Compensation/CSR Compensation | Karen | Apr 20, 2004, 8:52 am |
| CSR's Underpaid by Agency | Mary | Apr 20, 2004, 8:48 am |
| To: Lisa Golden | Matt | Apr 20, 2004, 1:53 am |
| RE: this is to faye | abdul | Apr 19, 2004, 9:10 pm |
| CSR's VS Producers | Robert | Apr 19, 2004, 8:44 pm |
| RE: Underpaid CSR'S | abdul | Apr 19, 2004, 8:43 pm |
| RE: RE: RE: HOW MUCH TO PAY THE PRODUCER??? | jay-sims | Apr 19, 2004, 8:04 pm |
| RE: RE: HOW MUCH TO PAY THE PRODUCER??? | Jay sims | Apr 19, 2004, 8:02 pm |
| RE: V.Bates article | Faye | Apr 19, 2004, 5:17 pm |
| RE: V.Bates article | Thomas Wright | Apr 19, 2004, 5:03 pm |
| RE: RE: V.Bates article | Jack J Maniscalco | Apr 19, 2004, 4:14 pm |
| RE: RE: V.Bates article | Julius | Apr 19, 2004, 4:07 pm |
| RE: HOW MUCH TO PAY THE PRODUCER??? | Kathy | Apr 19, 2004, 3:46 pm |
| RE: RE: RE: V.Bates article - by the | Robin | Apr 19, 2004, 2:58 pm |
| RE: V.Bates article | Wayne | Apr 19, 2004, 2:55 pm |
| RE: Underpaid CSR'S | Rodger | Apr 19, 2004, 2:52 pm |
| Underpaid CSR'S | Lisa Golden | Apr 19, 2004, 2:39 pm |
| RE: Compensation | Bob | Apr 19, 2004, 2:38 pm |
| overpaid | cobbs nixon | Apr 19, 2004, 8:15 am |
| Producer vs. CSR Compensation | Mark | Apr 19, 2004, 7:57 am |
| Compensation | Matt | Apr 19, 2004, 3:16 am |
| RE: RE: V.Bates article - by the "producer" | CSR | Apr 16, 2004, 3:43 pm |
| RE: V.Bates article | Producer | Apr 16, 2004, 3:25 pm |
| Producers Over Paid | Producer | Apr 16, 2004, 3:20 pm |
| Producers are overpaid! | SALVATORE LUNDY | Apr 16, 2004, 3:05 pm |
| RE: V.Bates article --right on! | Ann | Apr 16, 2004, 2:44 pm |
| HOW MUCH TO PAY THE PRODUCER??? | KEVIN | Apr 16, 2004, 2:35 pm |
| RE: RE: More to this | Theresa | Apr 16, 2004, 1:43 pm |
| Equal pay for important jobs | Jessica Lee | Apr 16, 2004, 1:39 pm |
| RE: RE: More to this | Matt | Apr 16, 2004, 1:37 pm |
| RE: More to this | Robert | Apr 16, 2004, 1:27 pm |
| More to this | Bob | Apr 16, 2004, 1:08 pm |
| RE: V.Bates article | Theresa | Apr 16, 2004, 1:01 pm |
| Underpaid CSRs | Beth | Apr 16, 2004, 12:55 pm |
| RE: RE: V.Bates article | Kelsey Wood | Apr 16, 2004, 12:43 pm |
| CSR's Underpaid / Producers Overpaid | Laura | Apr 16, 2004, 12:35 pm |
| RE: V.Bates article | K Grimsley | Apr 16, 2004, 8:51 am |
| V.Bates article "Underpay CSR's,Overpay Producers" | Louise D. Neigel | Apr 16, 2004, 7:04 am |
| Back to article | ||
Subject: RE: RE: V.Bates article
Good CSRs are worth every dollar they get and then some. However, the ones that merit that dollar are the ones who can properly prioritze their work and take pride in accuracy and competency. Far too many times, as a manager, I had to remind the CSRs I worked with that the client on the phone asking for a Certificate, Binder, ID card, etc. was far more important at that time than the renewal they were processing. In this age of automation, it never ceases to amaze me the amount of excuses I receive when requesting such documentation from agencies. Waiting 2 -3 hours for ID cards or Certificates does not bode well for greater pay.
My own assistant/CSR knows that I expect excellence. She and I agree that our clients needs come first. Consequently, her salary reviews and benefits reflect her competence and committment.
A good CSR is a professional and should act and be paid accordingly.