East News
Viewing comments for:
Agencies Underpay CSRs, Overpay Producers, Argues Consultant Bates at 1752 Club Meeting
East News April 19, 2004
The reason independent agencies struggle to attract customer service representatives (CSRs) is that agencies just do not pay them enough. Instead,agencies overpay their producers.
Consultant ...
Insurance Journal is not responsible for the content of the message below.
| Subject | Posted By | Posted On |
|---|---|---|
| RE: RE: HOW MUCH TO PAY THE PRODUCER???-Response to Kathy | kok | Apr 26, 2004, 2:47 pm |
| To "Been There Done That" | Mark | Apr 22, 2004, 7:54 am |
| Response to Tracy | Apr 22, 2004, 6:53 am |
|
| Response to "Been there done that", unrelated to article | Tracy | Apr 21, 2004, 4:10 pm |
| Been There Done That | Apr 21, 2004, 2:25 pm |
|
| RE: article | Been there done that | Apr 21, 2004, 1:00 pm |
| CSR's Underpaid | Apr 20, 2004, 10:28 pm |
|
| Service Sells | Not Just A CSR | Apr 20, 2004, 10:08 pm |
| Compensation Worries | DMC | Apr 20, 2004, 6:19 pm |
| To Carolyn | Jan Jesberger | Apr 20, 2004, 2:26 pm |
| RE: RE: V.Bates article | Carolyn | Apr 20, 2004, 1:34 pm |
| Response to "Wayne" | Theresa | Apr 20, 2004, 1:12 pm |
| RE: RE: RE: V.Bates article | Marsha McLaurin, CPCU | Apr 20, 2004, 11:07 am |
| RE: To: Lisa Golden | Jan Jesberger | Apr 20, 2004, 10:25 am |
| To: Lisa Golden & Matt | Karen | Apr 20, 2004, 8:59 am |
| V Bates Producer Compensation/CSR Compensation | Karen | Apr 20, 2004, 8:52 am |
| CSR's Underpaid by Agency | Mary | Apr 20, 2004, 8:48 am |
| To: Lisa Golden | Matt | Apr 20, 2004, 1:53 am |
| RE: this is to faye | abdul | Apr 19, 2004, 9:10 pm |
| CSR's VS Producers | Robert | Apr 19, 2004, 8:44 pm |
| RE: Underpaid CSR'S | abdul | Apr 19, 2004, 8:43 pm |
| RE: RE: RE: HOW MUCH TO PAY THE PRODUCER??? | jay-sims | Apr 19, 2004, 8:04 pm |
| RE: RE: HOW MUCH TO PAY THE PRODUCER??? | Jay sims | Apr 19, 2004, 8:02 pm |
| RE: V.Bates article | Faye | Apr 19, 2004, 5:17 pm |
| RE: V.Bates article | Thomas Wright | Apr 19, 2004, 5:03 pm |
| RE: RE: V.Bates article | Jack J Maniscalco | Apr 19, 2004, 4:14 pm |
| RE: RE: V.Bates article | Julius | Apr 19, 2004, 4:07 pm |
| RE: HOW MUCH TO PAY THE PRODUCER??? | Kathy | Apr 19, 2004, 3:46 pm |
| RE: RE: RE: V.Bates article - by the | Robin | Apr 19, 2004, 2:58 pm |
| RE: V.Bates article | Wayne | Apr 19, 2004, 2:55 pm |
| RE: Underpaid CSR'S | Rodger | Apr 19, 2004, 2:52 pm |
| Underpaid CSR'S | Lisa Golden | Apr 19, 2004, 2:39 pm |
| RE: Compensation | Bob | Apr 19, 2004, 2:38 pm |
| overpaid | cobbs nixon | Apr 19, 2004, 8:15 am |
| Producer vs. CSR Compensation | Mark | Apr 19, 2004, 7:57 am |
| Compensation | Matt | Apr 19, 2004, 3:16 am |
| RE: RE: V.Bates article - by the "producer" | CSR | Apr 16, 2004, 3:43 pm |
| RE: V.Bates article | Producer | Apr 16, 2004, 3:25 pm |
| Producers Over Paid | Producer | Apr 16, 2004, 3:20 pm |
| Producers are overpaid! | SALVATORE LUNDY | Apr 16, 2004, 3:05 pm |
| RE: V.Bates article --right on! | Ann | Apr 16, 2004, 2:44 pm |
| HOW MUCH TO PAY THE PRODUCER??? | KEVIN | Apr 16, 2004, 2:35 pm |
| RE: RE: More to this | Theresa | Apr 16, 2004, 1:43 pm |
| Equal pay for important jobs | Jessica Lee | Apr 16, 2004, 1:39 pm |
| RE: RE: More to this | Matt | Apr 16, 2004, 1:37 pm |
| RE: More to this | Robert | Apr 16, 2004, 1:27 pm |
| More to this | Bob | Apr 16, 2004, 1:08 pm |
| RE: V.Bates article | Theresa | Apr 16, 2004, 1:01 pm |
| Underpaid CSRs | Beth | Apr 16, 2004, 12:55 pm |
| RE: RE: V.Bates article | Kelsey Wood | Apr 16, 2004, 12:43 pm |
| CSR's Underpaid / Producers Overpaid | Laura | Apr 16, 2004, 12:35 pm |
| RE: V.Bates article | K Grimsley | Apr 16, 2004, 8:51 am |
| V.Bates article "Underpay CSR's,Overpay Producers" | Louise D. Neigel | Apr 16, 2004, 7:04 am |
| Back to article | ||


Subject: CSR's VS Producers
Posted By: Kathy
Comment:
I could not agree less with this article. As an independent broker that has built a book a business I resent the comparison. There is no real comparison. I live on commission only and have to pay my own expenses and benefits. I have paid my dues; it took me four years of work before I was making AS MUCH as our CSR's. I have worked with many CSR's that resent the producers but they just want all the financial security of being on salary with all the paid benefits and have never considered the sacrifices that the producer made to get to that point. CSR's are important in an agency but I do not trust my most important accounts to the staff, they just don't have the stake in keeping the business. Without producers producing there is nothing for an account manager to manage. I worked my way up from the very bottom of the food chain in the independent agency system and find that the ones whining are the same ones that don't want to move up, they just want more money.
I take my hat off to this person she hit it right on the head. And why would anyone with any brains compare the two. Yes some producers are paid too much and some csr’s are to, I even know some heads of brokerages that are paid too much. But every business has its good and bad, but don’t try to be-little the job producers due, if it wasn’t for them there wouldn’t CSR’s, or any of the top heavy personnel to worry about. And you wouldn’t have anything to write about, bet you never spent one day out there with 100,000 other agents/brokers trying to write the same account. ( producers don’t set on there butts they are out in the trench’s.