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Agencies Underpay CSRs, Overpay Producers, Argues Consultant Bates at 1752 Club Meeting

East News • April 19, 2004
The reason independent agencies struggle to attract customer service representatives (CSRs) is that agencies just do not pay them enough. Instead,agencies overpay their producers. Consultant ...

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Subject: To: Lisa Golden & Matt

Posted On: April 20, 2004, 8:59 am CDT
Posted By: Karen
Comment:
Matt, Kudos to you!

This type of thought process by a CSR is exactly why the agency owner will continue to treat CSR's is a lesser role. Does Lisa not realize that her continued service, handling requests and meeting with the client IS HER JOB as an ACCOUNT MANAGER? What exactly does she think she should be doing? If she wants to be paid for 'PRODUCING'
Subject Posted By Posted On
RE: RE: HOW MUCH TO PAY THE PRODUCER???-Response to Kathy kok
Apr 26, 2004, 2:47 pm
To "Been There Done That" Mark
Apr 22, 2004, 7:54 am
Response to Tracy
Apr 22, 2004, 6:53 am
Response to "Been there done that", unrelated to article Tracy
Apr 21, 2004, 4:10 pm
Been There Done That
Apr 21, 2004, 2:25 pm
RE: article Been there done that
Apr 21, 2004, 1:00 pm
CSR's Underpaid
Apr 20, 2004, 10:28 pm
Service Sells Not Just A CSR
Apr 20, 2004, 10:08 pm
Compensation Worries DMC
Apr 20, 2004, 6:19 pm
To Carolyn Jan Jesberger
Apr 20, 2004, 2:26 pm
RE: RE: V.Bates article Carolyn
Apr 20, 2004, 1:34 pm
Response to "Wayne" Theresa
Apr 20, 2004, 1:12 pm
RE: RE: RE: V.Bates article Marsha McLaurin, CPCU
Apr 20, 2004, 11:07 am
RE: To: Lisa Golden Jan Jesberger
Apr 20, 2004, 10:25 am
To: Lisa Golden & Matt Karen
Apr 20, 2004, 8:59 am
V Bates Producer Compensation/CSR Compensation Karen
Apr 20, 2004, 8:52 am
CSR's Underpaid by Agency Mary
Apr 20, 2004, 8:48 am
To: Lisa Golden Matt
Apr 20, 2004, 1:53 am
RE: this is to faye abdul
Apr 19, 2004, 9:10 pm
CSR's VS Producers Robert
Apr 19, 2004, 8:44 pm
RE: Underpaid CSR'S abdul
Apr 19, 2004, 8:43 pm
RE: RE: RE: HOW MUCH TO PAY THE PRODUCER??? jay-sims
Apr 19, 2004, 8:04 pm
RE: RE: HOW MUCH TO PAY THE PRODUCER??? Jay sims
Apr 19, 2004, 8:02 pm
RE: V.Bates article Faye
Apr 19, 2004, 5:17 pm
RE: V.Bates article Thomas Wright
Apr 19, 2004, 5:03 pm
RE: RE: V.Bates article Jack J Maniscalco
Apr 19, 2004, 4:14 pm
RE: RE: V.Bates article Julius
Apr 19, 2004, 4:07 pm
RE: HOW MUCH TO PAY THE PRODUCER??? Kathy
Apr 19, 2004, 3:46 pm
RE: RE: RE: V.Bates article - by the Robin
Apr 19, 2004, 2:58 pm
RE: V.Bates article Wayne
Apr 19, 2004, 2:55 pm
RE: Underpaid CSR'S Rodger
Apr 19, 2004, 2:52 pm
Underpaid CSR'S Lisa Golden
Apr 19, 2004, 2:39 pm
RE: Compensation Bob
Apr 19, 2004, 2:38 pm
overpaid cobbs nixon
Apr 19, 2004, 8:15 am
Producer vs. CSR Compensation Mark
Apr 19, 2004, 7:57 am
Compensation Matt
Apr 19, 2004, 3:16 am
RE: RE: V.Bates article - by the "producer" CSR
Apr 16, 2004, 3:43 pm
RE: V.Bates article Producer
Apr 16, 2004, 3:25 pm
Producers Over Paid Producer
Apr 16, 2004, 3:20 pm
Producers are overpaid! SALVATORE LUNDY
Apr 16, 2004, 3:05 pm
RE: V.Bates article --right on! Ann
Apr 16, 2004, 2:44 pm
HOW MUCH TO PAY THE PRODUCER??? KEVIN
Apr 16, 2004, 2:35 pm
RE: RE: More to this Theresa
Apr 16, 2004, 1:43 pm
Equal pay for important jobs Jessica Lee
Apr 16, 2004, 1:39 pm
RE: RE: More to this Matt
Apr 16, 2004, 1:37 pm
RE: More to this Robert
Apr 16, 2004, 1:27 pm
More to this Bob
Apr 16, 2004, 1:08 pm
RE: V.Bates article Theresa
Apr 16, 2004, 1:01 pm
Underpaid CSRs Beth
Apr 16, 2004, 12:55 pm
RE: RE: V.Bates article Kelsey Wood
Apr 16, 2004, 12:43 pm
CSR's Underpaid / Producers Overpaid Laura
Apr 16, 2004, 12:35 pm
RE: V.Bates article K Grimsley
Apr 16, 2004, 8:51 am
V.Bates article "Underpay CSR's,Overpay Producers" Louise D. Neigel
Apr 16, 2004, 7:04 am
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