East News
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Agencies Underpay CSRs, Overpay Producers, Argues Consultant Bates at 1752 Club Meeting
East News April 19, 2004
The reason independent agencies struggle to attract customer service representatives (CSRs) is that agencies just do not pay them enough. Instead,agencies overpay their producers.
Consultant ...
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| Subject | Posted By | Posted On |
|---|---|---|
| RE: RE: HOW MUCH TO PAY THE PRODUCER???-Response to Kathy | kok | Apr 26, 2004, 2:47 pm |
| To "Been There Done That" | Mark | Apr 22, 2004, 7:54 am |
| Response to Tracy | Apr 22, 2004, 6:53 am |
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| Response to "Been there done that", unrelated to article | Tracy | Apr 21, 2004, 4:10 pm |
| Been There Done That | Apr 21, 2004, 2:25 pm |
|
| RE: article | Been there done that | Apr 21, 2004, 1:00 pm |
| CSR's Underpaid | Apr 20, 2004, 10:28 pm |
|
| Service Sells | Not Just A CSR | Apr 20, 2004, 10:08 pm |
| Compensation Worries | DMC | Apr 20, 2004, 6:19 pm |
| To Carolyn | Jan Jesberger | Apr 20, 2004, 2:26 pm |
| RE: RE: V.Bates article | Carolyn | Apr 20, 2004, 1:34 pm |
| Response to "Wayne" | Theresa | Apr 20, 2004, 1:12 pm |
| RE: RE: RE: V.Bates article | Marsha McLaurin, CPCU | Apr 20, 2004, 11:07 am |
| RE: To: Lisa Golden | Jan Jesberger | Apr 20, 2004, 10:25 am |
| To: Lisa Golden & Matt | Karen | Apr 20, 2004, 8:59 am |
| V Bates Producer Compensation/CSR Compensation | Karen | Apr 20, 2004, 8:52 am |
| CSR's Underpaid by Agency | Mary | Apr 20, 2004, 8:48 am |
| To: Lisa Golden | Matt | Apr 20, 2004, 1:53 am |
| RE: this is to faye | abdul | Apr 19, 2004, 9:10 pm |
| CSR's VS Producers | Robert | Apr 19, 2004, 8:44 pm |
| RE: Underpaid CSR'S | abdul | Apr 19, 2004, 8:43 pm |
| RE: RE: RE: HOW MUCH TO PAY THE PRODUCER??? | jay-sims | Apr 19, 2004, 8:04 pm |
| RE: RE: HOW MUCH TO PAY THE PRODUCER??? | Jay sims | Apr 19, 2004, 8:02 pm |
| RE: V.Bates article | Faye | Apr 19, 2004, 5:17 pm |
| RE: V.Bates article | Thomas Wright | Apr 19, 2004, 5:03 pm |
| RE: RE: V.Bates article | Jack J Maniscalco | Apr 19, 2004, 4:14 pm |
| RE: RE: V.Bates article | Julius | Apr 19, 2004, 4:07 pm |
| RE: HOW MUCH TO PAY THE PRODUCER??? | Kathy | Apr 19, 2004, 3:46 pm |
| RE: RE: RE: V.Bates article - by the | Robin | Apr 19, 2004, 2:58 pm |
| RE: V.Bates article | Wayne | Apr 19, 2004, 2:55 pm |
| RE: Underpaid CSR'S | Rodger | Apr 19, 2004, 2:52 pm |
| Underpaid CSR'S | Lisa Golden | Apr 19, 2004, 2:39 pm |
| RE: Compensation | Bob | Apr 19, 2004, 2:38 pm |
| overpaid | cobbs nixon | Apr 19, 2004, 8:15 am |
| Producer vs. CSR Compensation | Mark | Apr 19, 2004, 7:57 am |
| Compensation | Matt | Apr 19, 2004, 3:16 am |
| RE: RE: V.Bates article - by the "producer" | CSR | Apr 16, 2004, 3:43 pm |
| RE: V.Bates article | Producer | Apr 16, 2004, 3:25 pm |
| Producers Over Paid | Producer | Apr 16, 2004, 3:20 pm |
| Producers are overpaid! | SALVATORE LUNDY | Apr 16, 2004, 3:05 pm |
| RE: V.Bates article --right on! | Ann | Apr 16, 2004, 2:44 pm |
| HOW MUCH TO PAY THE PRODUCER??? | KEVIN | Apr 16, 2004, 2:35 pm |
| RE: RE: More to this | Theresa | Apr 16, 2004, 1:43 pm |
| Equal pay for important jobs | Jessica Lee | Apr 16, 2004, 1:39 pm |
| RE: RE: More to this | Matt | Apr 16, 2004, 1:37 pm |
| RE: More to this | Robert | Apr 16, 2004, 1:27 pm |
| More to this | Bob | Apr 16, 2004, 1:08 pm |
| RE: V.Bates article | Theresa | Apr 16, 2004, 1:01 pm |
| Underpaid CSRs | Beth | Apr 16, 2004, 12:55 pm |
| RE: RE: V.Bates article | Kelsey Wood | Apr 16, 2004, 12:43 pm |
| CSR's Underpaid / Producers Overpaid | Laura | Apr 16, 2004, 12:35 pm |
| RE: V.Bates article | K Grimsley | Apr 16, 2004, 8:51 am |
| V.Bates article "Underpay CSR's,Overpay Producers" | Louise D. Neigel | Apr 16, 2004, 7:04 am |
| Back to article | ||


Subject: Compensation Worries
I spent 4 years getting a degree, 4 years getting licensed and my CIC, working in a father son agency with hardly enough money to keep me in sake and shoe laces. I am where I am now becuase I went out and beat the streets and wore holes in my soul and sanity trying to build a book of prime accounts.
CSR's pay is commensurate with an agent's needs. Since there is a shortage, the cheaper the CSR the less stable they likely are. It's hard enough to find people that actually WANT to work in this industry let alone at the bottom rung of it. This isn't a communist society and pay "disparity" is due to many factors and this industry can hardly afford to have principals pairity to where any CSR can open shop as an agent. Wait, I guess they call those Direct Writers! Ha!.....
I guess what I mean is, as an independent agent I'm probably going to pay more for a quality CSR to manage my renewal accounts and I need a sharp and focused person at the desk 35 hours a week. I expect to pay a median wage + bennies.....but for you sorry saps in the direct writer camp...well....go fish.