Posted On: December 27, 2008, 7:47 am CST

Posted By: wudchuck

well, it's funny how you think how people think or know certain things. let me give you an interesting example. for one, since i work for an insurance company you would think my kids would have a better understanding of what coverages are or even ask me. well, my son had an accident and was insured by a different company than i worked for. he thought that when he asked to be fully covered he was totally covered. what he did not realize, is that the damaged caused to his own vehicle (he was at-fault), he'd have to pay some out of his pocket (deductible). he was furious! he said, "DAD! how can this be? they told me when i purchased the insurance that it was totally covered." i then asked him the standard questions a dad would ask w/the hint of insurance agent. i tried to explain him what his coverages meant. he sounded so typical of those folks that we talk to everyday. we really don't discuss coverages like we should. we think everyone understand the lingo, when in reality they are looking at us w/confused puppy dog eyes. since my son's accident, i have tried to remember that w/each and every customer. tell them in the language they understand. my son finally realized that i knew what i was talking about. the unfortunate thing, he lost the battle of paying out! he understands now. i just hope that he remembers.