Posted On: August 13, 2004, 7:50 am CDT

Posted By: Kristi

yes, by all means call the agent, so you can be given the Safelite "Network" number to process your claim. They will steer you to their replacement shops or will let you believe that the shop you requested will be sent your information and instead they show up to do the job. Again, I work at a glass shop and this does happen. We have shown up to do a job and Safelite is already there and the insured is unaware. We've had insureds call us and say what time will you be here on such and such day. When we have not received any dispatch. Or they are told that we are not a preferred shop and they may have to pay for any cost above what they feel is fair and reasonable.
As a shop, we don't even install Safelite glass. One because they are a competitor all the way around. But mainly because their product is not good. It doesn't always fit correctly. And our installers just cringe when they get to a job and it has been replaced by Safelite, because 99.9% of the time, it was installed improperly. Cash customers should also be aware. Cheaper is not always better!!