Posted On: January 16, 2008, 8:51 pm CST

Posted By: LL

As I work for a glass company I will keep my name to myself... You should know that Safe Lite Auto glass is one of the biggest jokes in the business... I have to call claims in with customers all the time... Not just Farmers insureds but Hartford, AARP, American Family... the list goes on and on... I am on their network which means they are supposed to give jobs to me anyways... Why would they when they have their own company to look out for? Then when I call the claim in with one of my customers the suddenly can't verify information on the policy... They then try to call the insured back and state that they have verified coverage and they would be happy to set them up with an appointment... this causes the company and many others to loose tons of jobs... I work for a nationwide company and we do great business.. I always tell my customers to pay attention to what people are saying... Just so you know they reason Safe Lite quoted you so much more is because you were going through farmers... Farmers has CONTRACT pricing with all in network glass companies and that pricing is PRIVATE... We are not allowed to disclose any insurance pricing to customers for any reason per contract... But knowing that people don't have all the money in the world and most of us live pay check to pay check... I always give my customers a break... I wish I knew what kind of vehicle you drive so I could tell you what your windshield should have cost... chances are if the other company knew you were billing your insurance agent for the work they also quoted you high... If you ever need glass again... call around say NOTHING about insurance... if you are asked tell the customer service person that you just need a price and nothing more... then call 5 companies... ones with big ads in the phone book and if someone quotes you WAY less than everyone else... DONT Go with them... same thing goes for anyone quoting way more... and make sure you get a NATIONWIDE LIFETIME WARRANTY ON THE LABOR. If you don't then you know you are dealing with a company that won't stand behind their work 100%... we are all human and we make mistakes... Kind people fix their mistakes... Good luck in your auto glass endeavors and GOD BLESS!!! -L