Posted On: April 19, 2007, 9:57 pm CDT

Posted By: REMONA HOLLOWAY

RECENTLY MY CAR WAS HIT BY ONE OF THE PEOPLE YOU INSURE IN AUGUSTA GA. MY CAR HAS BEEN IN THE SHOP SINCE 4/01/2007 TODAY IS 4/19/2007 I HAVE BEEN IN A RENTAL CAR SINCE THIS ACCIDENT HAPPENED.ON 4/16/2006 ENTERPRISE RENTAL CAR ADVISED ME I WAS ONLY COVERED IN THE CAR UNTIL 4/19/2007 BECAUSE THE AJUSTER WOULD HAVE TO TELL THEM I NEED THE CAR LONGER BECAUSE MY CAR WOULD NOT BE READY UNTIL 4/28/07 WHEN I TRIED TO NOTIFY MR. WADE TAYLOR HE DID NOT CALL ME BACK I FINALLY GOT IN TOUCH WITH HIM ON 4/19/2007 I TOLD HIM WHAT AUGUSTA TAYLOR TOYOTA SAID ABOUT MY CAR I ALSO TOLD HIM WHAT ENTERPRISE SAID ABOUT HIM CONTACTING THEM . MR. TAYLOR WAS NOT CONCERNED ABOUT MY ISSUES AND HIS ATTITUDE WAS VERY NASTY FIRST HE ADRESSED ME AS Mrs. HOLLOWAY BUT AS HIS VOICE CHANGED HE SAID REMONA THERE IS NOTHING THAT I CAN DO RIGHT NOW UNTIL I TALK TO TOYOTA OF AUGUSTA!! IN A VERY NASTY TONE HE SAID HE FELT TOYOTA OF AUGUSTA HAD HAD THE CAR TO LONG AND SHOULD BE PAYING FOR SOME OF MY RENTAL. I HAVE HAD NO PROBLEMS UNTIL NOW. I DO NOT FEEL THAT MR, TAYLOR SHOULD HAVE TALKED TO ME THE WAY HE DID I ALSO FEEL WHAT EVER THE PROBLEM BETWWEN YOUR INSURANCE COMPANY AND AUGUSTA TOYOTA HAS I SHOULD NOT HAVE NOT BEEN ADDRESSED WITH IT! AND AFTER TALKING TO MR.WADE TAYLOR ABOUT THE RENTAL HE DID NOT EVEN CALL ME BACK TO LET ME KNOW IF I WAS TO KEEP THE RENTAL OR RETURN IT I ENDED UP HAVING TO GO TO ENERPRISE MYSELF. I HAVE BEEN VERY PATIENT WHILE MY CAR IS BEING FIXED BUT I ALSO FEEL I HAVE BEEN DISRESPECTED FOR NO REASON BECAUSE I HAVE NO CONTROL OVER HOW LONG IT TAKES SOMEONE TO FIX MY CAR. THANK YOU VERY MUCH FOR YOUR CONCERNS.