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Progressive Receives U.S. Patent for Concierge Claims Service

National News • February 15, 2008
Progressive Insurance reports it has received a U.S. patent for one of its methods of processing vehicle damage claims, which it calls its concierge level of claims service. With this service, ...

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Subject: Anti steering laws

Posted On: February 15, 2008, 1:20 pm CST
Posted By: Chad Balaamaba
Comment:
This is a strong service concept and works well for the income level Progressive tends to attract. Many states require anti steering notices to all parties; not sure how CA views the practice of the insurer controlling the repair process. From a service point of view, it's a great idea.

The customers within my particular company undoubtedly would love this concept, but they wouldn't be satisfied when their Lexus wasn't repaired at a Lexus dealer, Mercedes at Mercedes, etc, etc.

Wonder how the process works when the customer is not satisfied with the repair? There could be some diminished value implications down the road...

Don't get me wrong, this is still a strong idea. Let's see how it works for them.
Subject Posted By Posted On
Making Chicken Salad from Chicken Poop rockinhorse
Mar 14, 2008, 1:18 pm
RE: Concierge Claim Service Keith
Feb 23, 2008, 12:28 pm
RE: RE: Patent No 7,324,951...... lastbat
Feb 20, 2008, 10:13 am
RE: Patent No 7,324,951...... Curious Georgette
Feb 20, 2008, 9:51 am
RE: Passsenger trains Stat Guy
Feb 20, 2008, 9:38 am
Passsenger trains curious george
Feb 19, 2008, 12:00 pm
RE: Progressive Stat Guy
Feb 19, 2008, 11:57 am
RE: RE: RE: concierge Rocket Man
Feb 19, 2008, 10:00 am
RE: RE: concierge Scott
Feb 19, 2008, 9:39 am
The point again Big B.
Feb 19, 2008, 9:27 am
RE: concierge blondie
Feb 19, 2008, 9:16 am
concierge wudchuck
Feb 19, 2008, 8:41 am
RE: RE: RE: The point agentsman
Feb 19, 2008, 8:36 am
RE: Patents JGD
Feb 19, 2008, 6:33 am
RE: RE: The point Scott
Feb 18, 2008, 9:35 pm
RE: RE: RE: Fad agentsman
Feb 18, 2008, 4:30 pm
RE: The point SWFL Mark
Feb 18, 2008, 1:38 pm
The point Reason
Feb 18, 2008, 11:01 am
RE: Just A Fad blondie
Feb 18, 2008, 10:55 am
RE: Guys, you're missing the point Fighting Saints
Feb 18, 2008, 10:27 am
RE: concierge service Rocket Man
Feb 16, 2008, 5:34 pm
concierge service wudchuck
Feb 16, 2008, 12:21 pm
RE: RE: RE: Anti steering laws SWFL Mark
Feb 16, 2008, 6:31 am
RE: RE: Anti steering laws concerned
Feb 15, 2008, 4:21 pm
RE: RE: A Thought lastbat
Feb 15, 2008, 4:08 pm
RE: A Thought SP
Feb 15, 2008, 3:55 pm
RE: RE: Fad JJ
Feb 15, 2008, 3:38 pm
RE: Fad claimant
Feb 15, 2008, 3:21 pm
RE: Anti steering laws concerned
Feb 15, 2008, 3:20 pm
Just A Fad Ian
Feb 15, 2008, 2:40 pm
Concierge Claim Service ScottyP
Feb 15, 2008, 2:28 pm
RE: Anti steering laws SWFL Mark
Feb 15, 2008, 2:16 pm
A Thought Eli
Feb 15, 2008, 2:11 pm
RE: RE: Patent No 7,324,951......doing the reporters job aga SP
Feb 15, 2008, 1:21 pm
Anti steering laws Chad Balaamaba
Feb 15, 2008, 1:20 pm
RE: Progressive curious george
Feb 15, 2008, 1:07 pm
RE: Guys, you're missing the point richard dasilva
Feb 15, 2008, 1:05 pm
Progressive Customer
Feb 15, 2008, 1:04 pm
RE: Patent No 7,324,951......doing the reporters job again curious george
Feb 15, 2008, 1:03 pm
Patent No 7,324,951......doing the reporters job again Mighty Joe Young
Feb 15, 2008, 12:56 pm
Guys, you're missing the point Missing the point
Feb 15, 2008, 12:50 pm
RE: Patents curious george
Feb 15, 2008, 12:39 pm
Patents Warren B.
Feb 15, 2008, 11:45 am
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