Posted On: February 19, 2008, 10:00 am CST

Posted By: Rocket Man

The program has been in place since 1974 by I a major company for whom I once worked. The adjuster would tell the customer about several shops that would guarantee the repairs and together any issues would be resolved to their satisfaction. The largest drawback was the issue of steering. But when customers took the money and selected their own shops, the issue usually became the amount of the repair estimate. Now, at that point it became double work: requiring the original adjuster or another adjuster visit the shop; the volume of claims work kept rising for the adjuster; meetings to iron out the differences; or, even pulling out the car from the shop. There is not enough time in the day for claims work! It keeps piling up. As it turned out, under such situations everyone was unhappy, phones rang with complaints, letters were written to Claims Managers, the adjusters were cursed out, on-and-on-and-on, etc. Progressive is on the right track provided the customer is agreeable to getting his vehicle fixed and not wish to "profit $$" from the property damage. Follow the $$!