Posted On: July 17, 2008, 2:38 pm CDT

Posted By: shawn in AZ

A vast majority of the call center reps who are licensed are in their 20's and have never previously done insurance and have a very high turn over. So the real question of licensing becomes just because they can pass a test yet have no applicable experience to use with that text book knowledge really does very little good. I have spoken to many call center reps from other companies and it is very evident that they really don't have half a clue. I have called Geico to inform them when I know a customer of mine has lied to them and not disclosed a driver in the household that has a bad record because I have seen them reward the customer with a very low premium and are obviously unaware of all the facts . I have been stunned by the lack of common sense exhibited by these call center reps who refuse this information and sound like programmed robots that can only speak in canned terminology by saying "i'm sorry I cannot discuss this customers information with you"?? Duh, I wasn't asking for information I was trying to give you very helpful information that the customer didn't when they lied to you. These type of "licensed" reps have extremely high turn over and no clue about how to apply their text book knowledge in the real world of insurance and underwriting policies correctly. Why is Berkshire Hathaway in so much deep doo doo these days. Hmmmmmm .