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Study: Buyer Satisfaction Better When Local Agent Plays a Role

National News • July 15, 2008
A new industry study says that buyers who purchase their auto insurance policies through local agents give significantly higher average satisfaction scores compared with those who purchase ...

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Subject: RE: RE: RE: Licensed call center reps/ so what

Posted On: July 18, 2008, 11:02 am CDT
Posted By: What the real problem is....,
Comment:
Just because an agent chooses to work for GEICO or Progressive or any call center for that matter (I believe Allstate has one too) doesn't mean that they are not knowledgeable about insurance. I know of several agents with risk management degrees from reputable colleges that they actually attended (not online) that work for GEICO and Progressive. You are using lame excuses. GEICO does provide whatever coverage one needs and the agent makes sure it is adequate coverage. They can only trust what the customer tells them. A customer walking through your door can lie to you just as easily as they can on the phone to an agent. The real problem is that those two companies are stealing business from you.
Subject Posted By Posted On
RE: value added Veteran Agent
Aug 1, 2008, 8:46 am
RE: I am sure of myself shawn in AZ
Jul 28, 2008, 6:24 pm
The Bottom Line Jonathan
Jul 23, 2008, 1:59 pm
It depends on the coverage you are shopping SSM
Jul 21, 2008, 5:48 pm
RE: RE: RE: RE: Licensed call center reps/ so what SP
Jul 21, 2008, 4:51 pm
RE: RE: RE: Licensed call center reps/ so what Nobody Important
Jul 21, 2008, 3:47 pm
RE: RE: Licensed call center reps/ so what CSR
Jul 21, 2008, 3:28 pm
Shawn, seem pretty sure of yourself AZInsMan
Jul 21, 2008, 2:56 pm
Shawn, seem pretty sure of yourself AZInsMan
Jul 21, 2008, 2:56 pm
Didnt the Insurance Journal just print a week ago an Gill Fin
Jul 21, 2008, 1:15 pm
Buyer Satisfaction: Local vs. Online or Call Center RS
Jul 21, 2008, 9:44 am
RE: RE: RE: RE: RE: RE: Licensed call center reps/ so what shawn in AZ
Jul 18, 2008, 2:34 pm
RE: RE: RE: RE: RE: Licensed call center reps/ so what "What"
Jul 18, 2008, 12:16 pm
RE: RE: RE: RE: Licensed call center reps/ so what Agents Know Best
Jul 18, 2008, 12:11 pm
RE: RE: RE: Licensed call center reps/ so what What the real problem is....,
Jul 18, 2008, 11:02 am
RE: RE: Licensed call center reps/ so what Nobody Important
Jul 17, 2008, 3:11 pm
RE: Licensed call center reps/ so what shawn in AZ
Jul 17, 2008, 2:38 pm
RE: Erie ??????????? Erie policyholder
Jul 16, 2008, 3:09 pm
customers Mr. Obvious
Jul 16, 2008, 12:57 pm
call center agents Devil's advocate
Jul 16, 2008, 11:56 am
RE: re: who's the smartest here? RS
Jul 16, 2008, 11:32 am
re: who's the smartest here? Kayleigh
Jul 16, 2008, 11:28 am
who's the smartest here? bluemax
Jul 16, 2008, 10:18 am
RE: RE: don't be short sighted / in the minority RS
Jul 16, 2008, 8:37 am
RE: don't be short sided / in the minority shawn in AZ
Jul 15, 2008, 7:27 pm
RE: Value Added Don't Be Short Sighted
Jul 15, 2008, 6:36 pm
Value Added Rusty
Jul 15, 2008, 2:49 pm
Erie ??????????? joe
Jul 15, 2008, 2:31 pm
RE: value added Dread
Jul 15, 2008, 1:23 pm
value added shawn
Jul 15, 2008, 1:18 pm
Committment Nobody Important
Jul 15, 2008, 12:55 pm
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