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Study: Buyer Satisfaction Better When Local Agent Plays a Role
National News • July 15, 2008
A new industry study says that buyers who purchase their auto insurance policies through local agents give significantly higher average satisfaction scores compared with those who purchase ...
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| Subject | Posted By | Posted On |
|---|---|---|
| RE: value added | Veteran Agent | Aug 1, 2008, 8:46 am |
| RE: I am sure of myself | shawn in AZ | Jul 28, 2008, 6:24 pm |
| The Bottom Line | Jonathan | Jul 23, 2008, 1:59 pm |
| It depends on the coverage you are shopping | SSM | Jul 21, 2008, 5:48 pm |
| RE: RE: RE: RE: Licensed call center reps/ so what | SP | Jul 21, 2008, 4:51 pm |
| RE: RE: RE: Licensed call center reps/ so what | Nobody Important | Jul 21, 2008, 3:47 pm |
| RE: RE: Licensed call center reps/ so what | CSR | Jul 21, 2008, 3:28 pm |
| Shawn, seem pretty sure of yourself | AZInsMan | Jul 21, 2008, 2:56 pm |
| Shawn, seem pretty sure of yourself | AZInsMan | Jul 21, 2008, 2:56 pm |
| Didnt the Insurance Journal just print a week ago an | Gill Fin | Jul 21, 2008, 1:15 pm |
| Buyer Satisfaction: Local vs. Online or Call Center | RS | Jul 21, 2008, 9:44 am |
| RE: RE: RE: RE: RE: RE: Licensed call center reps/ so what | shawn in AZ | Jul 18, 2008, 2:34 pm |
| RE: RE: RE: RE: RE: Licensed call center reps/ so what | "What" | Jul 18, 2008, 12:16 pm |
| RE: RE: RE: RE: Licensed call center reps/ so what | Agents Know Best | Jul 18, 2008, 12:11 pm |
| RE: RE: RE: Licensed call center reps/ so what | What the real problem is...., | Jul 18, 2008, 11:02 am |
| RE: RE: Licensed call center reps/ so what | Nobody Important | Jul 17, 2008, 3:11 pm |
| RE: Licensed call center reps/ so what | shawn in AZ | Jul 17, 2008, 2:38 pm |
| RE: Erie ??????????? | Erie policyholder | Jul 16, 2008, 3:09 pm |
| customers | Mr. Obvious | Jul 16, 2008, 12:57 pm |
| call center agents | Devil's advocate | Jul 16, 2008, 11:56 am |
| RE: re: who's the smartest here? | RS | Jul 16, 2008, 11:32 am |
| re: who's the smartest here? | Kayleigh | Jul 16, 2008, 11:28 am |
| who's the smartest here? | bluemax | Jul 16, 2008, 10:18 am |
| RE: RE: don't be short sighted / in the minority | RS | Jul 16, 2008, 8:37 am |
| RE: don't be short sided / in the minority | shawn in AZ | Jul 15, 2008, 7:27 pm |
| RE: Value Added | Don't Be Short Sighted | Jul 15, 2008, 6:36 pm |
| Value Added | Rusty | Jul 15, 2008, 2:49 pm |
| Erie ??????????? | joe | Jul 15, 2008, 2:31 pm |
| RE: value added | Dread | Jul 15, 2008, 1:23 pm |
| value added | shawn | Jul 15, 2008, 1:18 pm |
| Committment | Nobody Important | Jul 15, 2008, 12:55 pm |
| Back to article | ||
Subject: RE: RE: RE: RE: Licensed call center reps/ so what
You ought not make it so obvious that you work for Geico and have a risk management degree (attended not online).
Yes, agents can be lied to, but it is much harder when someone is looking you in the face and you can see the car they just drove into the parking lot (one of the reasons I don't do phone quotes).
Do you ever talk to the same customer twice (on purpose)? Can they call you at home if they need something? Do you forget about your clients' NEEDS when you go home at night?
Agents know their clients, worry for and about them and see them at the store.