Posted On: July 18, 2008, 2:34 pm CDT

Posted By: shawn in AZ

Thanks for proving the unprofessional and uinformed status of the call center reps of Geico and Progressive. How many of these reps work at each call center? And you say that you know "a couple" who actually know what their talking about and have college degrees!! That's exactly the point that out of the 50 or 100 call center reps that there may be answering the phone the percentages of getting someone who actually knows anything about insurance is remote. You should also give heed to what the person who wrote about agents knowing best. They were right on in how agents are the "real person" point of contact day and night for their customer base. They live locally and have business cards with their cell phone numbers to be reached on anytime anyday. Say what ever you want but you have to admit that customers are always going to be more satisfied with a real person and local agent to deal with. And deal with this also. Geico's customer satisfaction ratings don't come from an outside third party nonbiased source that they are always raving about in their constant barrage of ridiculous cavemen and talking lizard commercials. That stat comes from them . I don't think that counts for much. Their commercials reflect the IQ of their employees and most time their customers. That fact came directly to me from someone who works for Geico. Get real and get real people involved and dont' defend a bad system of doing business. You can't fix it.