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Study: Buyer Satisfaction Better When Local Agent Plays a Role
National News • July 15, 2008
A new industry study says that buyers who purchase their auto insurance policies through local agents give significantly higher average satisfaction scores compared with those who purchase ...
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| Subject | Posted By | Posted On |
|---|---|---|
| RE: value added | Veteran Agent | Aug 1, 2008, 8:46 am |
| RE: I am sure of myself | shawn in AZ | Jul 28, 2008, 6:24 pm |
| The Bottom Line | Jonathan | Jul 23, 2008, 1:59 pm |
| It depends on the coverage you are shopping | SSM | Jul 21, 2008, 5:48 pm |
| RE: RE: RE: RE: Licensed call center reps/ so what | SP | Jul 21, 2008, 4:51 pm |
| RE: RE: RE: Licensed call center reps/ so what | Nobody Important | Jul 21, 2008, 3:47 pm |
| RE: RE: Licensed call center reps/ so what | CSR | Jul 21, 2008, 3:28 pm |
| Shawn, seem pretty sure of yourself | AZInsMan | Jul 21, 2008, 2:56 pm |
| Shawn, seem pretty sure of yourself | AZInsMan | Jul 21, 2008, 2:56 pm |
| Didnt the Insurance Journal just print a week ago an | Gill Fin | Jul 21, 2008, 1:15 pm |
| Buyer Satisfaction: Local vs. Online or Call Center | RS | Jul 21, 2008, 9:44 am |
| RE: RE: RE: RE: RE: RE: Licensed call center reps/ so what | shawn in AZ | Jul 18, 2008, 2:34 pm |
| RE: RE: RE: RE: RE: Licensed call center reps/ so what | "What" | Jul 18, 2008, 12:16 pm |
| RE: RE: RE: RE: Licensed call center reps/ so what | Agents Know Best | Jul 18, 2008, 12:11 pm |
| RE: RE: RE: Licensed call center reps/ so what | What the real problem is...., | Jul 18, 2008, 11:02 am |
| RE: RE: Licensed call center reps/ so what | Nobody Important | Jul 17, 2008, 3:11 pm |
| RE: Licensed call center reps/ so what | shawn in AZ | Jul 17, 2008, 2:38 pm |
| RE: Erie ??????????? | Erie policyholder | Jul 16, 2008, 3:09 pm |
| customers | Mr. Obvious | Jul 16, 2008, 12:57 pm |
| call center agents | Devil's advocate | Jul 16, 2008, 11:56 am |
| RE: re: who's the smartest here? | RS | Jul 16, 2008, 11:32 am |
| re: who's the smartest here? | Kayleigh | Jul 16, 2008, 11:28 am |
| who's the smartest here? | bluemax | Jul 16, 2008, 10:18 am |
| RE: RE: don't be short sighted / in the minority | RS | Jul 16, 2008, 8:37 am |
| RE: don't be short sided / in the minority | shawn in AZ | Jul 15, 2008, 7:27 pm |
| RE: Value Added | Don't Be Short Sighted | Jul 15, 2008, 6:36 pm |
| Value Added | Rusty | Jul 15, 2008, 2:49 pm |
| Erie ??????????? | joe | Jul 15, 2008, 2:31 pm |
| RE: value added | Dread | Jul 15, 2008, 1:23 pm |
| value added | shawn | Jul 15, 2008, 1:18 pm |
| Committment | Nobody Important | Jul 15, 2008, 12:55 pm |
| Back to article | ||
Subject: Shawn, seem pretty sure of yourself
I have been a licensed agent for over 30 years. I have found call centers can work better sometimes and agencies work better sometimes. Neither is perfect nor is the local agent always informed of all statutory changes in their state due to membership in a weak association looking to make money off of CE only. I own agencies and work at call centers. I have build call centers and they can work well when everyone cares and tries to retain the business. Whoever said Buffet is not doing so well is just as uninformed as half the posters here.
Do not lump everyone in the same basket as you will be surprised if you visit my call center...