Posted On: July 28, 2008, 6:24 pm CDT

Posted By: shawn in AZ

Comments were made by AZ ins man who has developed call centers he is proud of and feels they service customers well. He said I should not be too sure of myself when call center reps are capable "sometimes" of assisting customers like an agent can. I think you made the point Az Ins man. Sometimes translates into about 5% of the time. See the other comments since my last posting. You even have evidence from those who work in call centers from years that they are mostly only good for checking payment status ( sometimes) and doing changes. If your call centers are in your estimation better than average then you would be the exception and not the rule so what we are talking about is overall you get 95% unprofessional and uninformed people trying to pretend to be licensed insurance reps when they cannot and will not ever replace an agent. Like has been mentioned already it is amazing to me that purchasing insurance online and over the phone has been reduced to such a practice as this and advertised as some kind of greate service?? Do we do that with legal services, dentist's , doctors , accountants ect. . If insurance is not just as professional of a field as any of those why should we be encouraging customers that they can figure this out for themself online or with some call center rep who is 95% incompetent!! Thanks for making my point Az ins man.