Posted On: October 10, 2008, 1:11 pm CDT

Posted By: Dr. Ruth

Thank you very much for saying what I have been observing for some time now. I have 30 years of insurance claims experience and am disappointed with the younger adjusters coming up behind me. Professionalism is a must in this business, unfortunately, carriers have bought into the idea that the application of technology is more important that a well rounded, educated adjuster.
When I began my adjusting career, I spent 7 months in training which included time in each department, i.e. underwriting, loss control, audit, etc. I accompanied experienced adjusters to observe how they investigated a claim whether it was a workers compensation, property or casualty claim. Once I completed my training, I spent the next 6 years as a multiline field adjuster.
Today's adjuster trainee sits in a classroom and then moves to a cubicle with a computer.
For me, insurance has been a good career one that once upon a time, I would recommend to others. Unfortunately, adjusting has evolved into data entry, checking boxes on a form and complying with your employers audit requirements rather than meeting your insured and claimants face-to-face, conducting scene investigations, etc.
I truly fear our insured's when my generation of adjusters retire.