National News
Viewing comments for:
Study: Insurers' Customer Retention Critical in Hard Economic Times
National News • April 22, 2009
As millions of U.S. households face financial hardship in the current U.S. recession, retaining existing customers has never been more important.
For insurance carriers in terms of long-term ...
Insurance Journal is not responsible for the content of the message below.
| Subject | Posted By | Posted On |
|---|---|---|
Apr 28, 2009, 8:59 am |
||
| RE: RE: : STATE FARM,S$13 Million Verdict for Denying Tornad | THE TRUTH | Apr 27, 2009, 5:43 pm |
| RE: : STATE FARM,S$13 Million Verdict for Denying Tornado Co | STEVE | Apr 27, 2009, 11:32 am |
| RE: RE: post was fictitious.retaining existing customers | Apr 26, 2009, 4:53 pm |
|
| RE: may be other cases where similar questions should be rai | bought and paid for the secrec | Apr 26, 2009, 4:46 pm |
| may be other cases where similar questions should be raised. | questions should be raised. | Apr 26, 2009, 4:44 pm |
| RE: The Reality | This brings us to the really | Apr 26, 2009, 4:35 pm |
| RE: The Reality | Apr 26, 2009, 4:30 pm |
|
| The Reality | Bernard | Apr 26, 2009, 2:12 pm |
| RE: : STATE FARM,S$13 Million Verdict for Denying Tornado Co | Verdict | Apr 26, 2009, 11:37 am |
| : STATE FARM,S$13 Million Verdict for Denying Tornado Covera | but will sell renters policies | Apr 26, 2009, 11:33 am |
| RE: RE: RE: STATE FARM,S principles-loyalty. | Bernard Rosauer | Apr 25, 2009, 11:49 am |
| RE: RE: STATE FARM,S principles | clown. | Apr 25, 2009, 11:29 am |
| RE: STATE FARM,S principles | (State Farm) defense counsel d | Apr 25, 2009, 11:19 am |
| RE: RE: STATE FARM,S principles-loyalty. | Penny wise, Pound foolish... | Apr 25, 2009, 11:15 am |
| RE: STATE FARM,S principles | Apr 24, 2009, 10:19 pm |
|
| STATE FARM,S principles | Is it privileged | Apr 24, 2009, 10:04 pm |
| www.evenbetteryet.com | Bernard Rosauer | Apr 24, 2009, 1:06 pm |
| RE: post was fictitious.retaining existing customers | judgmentjudgmentjudgment | Apr 24, 2009, 9:00 am |
| post was fictitious.retaining existing customers | how about retainingChief,S. | Apr 24, 2009, 8:58 am |
| April 23rd post was fictitious. | Bernard Rosauer | Apr 24, 2009, 12:18 am |
| www.evenbetteryet.com | Berny | Apr 23, 2009, 2:53 pm |
| Hmmm. | Bernard Rosauer | Apr 22, 2009, 8:38 pm |
| Back to article | ||
Subject: RE: The Reality
McClatchy Newspapers
Advertisement
BILOXI, Miss. (MCT) -- In some cases, State Farm's top leadership prefers not to share or even keep records that offer insight into how policyholder claims are handled, according to court records.
Chairman and CEO Edward B. Rust Jr. said in sworn testimony earlier this month that no minutes are kept of quarterly meetings held by the company's top management, the Chairman's Council, and that policyholders have no right to information about an investigation State Farm Insurance Cos. has ordered of its relationship with Haag Engineering Co.
State Farm spokesman Phil Supple said the company doesn't "intend to-;try this-;case in the media."
"State Farm stands by testimony given by President and Vice Chairman Vince Trosino, who said when asked about these allegations, 'It's not part of our system. It's not part of our core values. It's not what made us the most successful property and casualty insurer, life insurer, in the country.'"
Juries in two states, Texas and Oklahoma, have found Haag provided biased reports to State Farm to minimize or deny policyholder claims. Mississippi's attorney general currently is conducting a grand jury investigation to determine whether State Farm and other insurers denied Hurricane Katrina claims through the use of fraudulent engineering reports