Posted On: July 3, 2009, 10:23 am CDT

Posted By: Sheltowee

When consumers are purchasing on line auto they aren't choosing to not have an agent (who is simply a knowledgable Personal Relations Rep. or CSR)they are simply shoping rate and convenience of doing the application process at home (they don't want to get dressed). The consumer still expects and prefers to have that person to talk to and they still prefer to have someone local, so that they know they can see face to face, talk to the same person, know them personally (someone in the community)a store to go to or drive by. Even if they never do, they just want the peace of mind that they are close by and convenient if they have a problem. Someone to hold accountable. Not someone 1000 miles or more away. What if they get mad? WHO IS MORE LIKELY TO RESPOND? THE local AGENT OR THE COMPUTER OR CSR IN TEN BUCK TWO?

IT IS NOT THE DISTRICT MANAGERS THAT WILL GO. They WILL BE COME AGENCY MANAGERS, most of them are better salesmen then the agents. It will be the Division Managers, a hand full of marketing posistions that prove to be unprofitable (VIP SPECIALIST).