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What 19 Years in Insurance Has Taught Me

National News • July 8, 2009
Working at my computer the other day, it hit me that the most recent crop of college graduates were not even born when I graduated from high school and they were no more than three when I entered ...

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Subject: RE: My Years In the Insurance Business

Posted On: July 8, 2009, 2:51 pm CDT
Posted By: Underwriting Queen
Comment:
A few things that I've learned in my 20 years in Underwriting:

- Though many actuaries would argue the opposite, I still firmly believe that underwriting is an art, not a science.

- Underwriting is something that can really only be learned through many, many years of on-the-job experience. One needs technical training, of course, but, for the most part, it's all about using one's past experience to help make prudent decisions based on the present scenario.

- Speaking of technical training, I'm really glad that I learned how to ISO rate by hand - using an ISO manual, a pencil, paper, and a calculator. Knowing the methodology behind premium calculations has truly helped me to make better pricing decisions on individual accounts, and also on entire books of business.

- Never underestimate the value of learning coverage forms inside-and-out. Is it glamourous? No. But that knowledge will come in handy, and it may even save your you-know-what someday. Take the time to read the coverage forms!

- Never assume anything, especially when something is omitted on the application.

- Never try to cover up a mistake. You'll always get more respect if you admit the mistake, fix it, and move on.

- Two underwriting heads are always better than one.

- Never burn a bridge. You never know who you will run into again - in fact, you may find yourself reporting to them.

- No matter how much we try to automate this business, any success that we enjoy is still driven by the strength of the relationships that we form.

- I've never seen 3rd-party 'consultant' recommendations make a company better. EVER.

- Just when I thought I knew it all (which, by the way, was after only 1 year on-the-job! Ha!), I realized that I, in fact, had a heck of a lot to learn.

- Then, after 5 years on-the-job, when I REALLY thought that I knew it all, looking back, I realized that STILL had a heck of a lot to learn.

- After 20 years on-the-job, I know enough to realize that, even now, I will always have a heck of a lot to learn.
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