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Citizens Claims Dramatic Customer Service Improvements

Southeast News • February 21, 2006
More than 90 percent of all claims related to Hurricane Wilma have been closed according to Bob Ricker, Citizens Property Insurance Corp. executive director. He also reported that more than 91 ...

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Subject: RE: Re: Who takes credit, Who takes the blame

Posted On: February 22, 2006, 7:55 am CST
Posted By: Roger
Comment:
Regarding giving Ricker kudos for a reduced complaint ratio.....the criteria for what was considered a complaint was changed from 04 to 05. Citizens/DOI took a more restrictive approach as to what was considered a "complaint". They are not really comparing apples to apples. But it makes better press for Citizens and Tommy G. I also understand Citizens took the approach "pay what you need to in order to close the claim". The more they paid, the less complaints they got. However, the more they paid, the higher the assessment for all Floridians.

Usually when a company had dismal performance the CEO and senior execs are fired. However, at Citizens, there is no accountability and the bad management continues.
Subject Posted By Posted On
RE: unresolved claims RMC
Oct 11, 2007, 1:14 pm
Still have not been able to repair my hotel, still closed an John
Mar 30, 2006, 6:57 am
Thanks to Bob Ricker Richard Paul Dembinsky
Feb 25, 2006, 8:32 pm
what improvement? LL
Feb 23, 2006, 9:17 pm
RE: Re: Who takes credit, Who takes the blame Roger
Feb 22, 2006, 7:55 am
Re: Who takes credit, Who takes the blame Lee
Feb 21, 2006, 10:50 pm
RE: RE: Who takes credit,who takes the blame bud mcfarlane
Feb 21, 2006, 9:44 pm
Glad We Haven't Forgotten Maria Palma
Feb 21, 2006, 8:41 pm
RE: Who takes credit,who takes the blame RateMaker
Feb 21, 2006, 6:17 pm
Who takes credit,who takes the blame Lee
Feb 21, 2006, 3:57 pm
RE: Good job dan bulzacchelli
Feb 21, 2006, 3:04 pm
Good job bud mcfarlane
Feb 21, 2006, 2:25 pm
Hurricane Ivan Bill Keller
Feb 21, 2006, 8:38 am
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