Posted On: February 7, 2008, 12:46 pm CST

Posted By: Formler Dealer Employee

Go back to the dealer you purchased from for service work, they will try to make things right with you if they are a good dealer. These dealers don't want bad publicity from unhappy customers, if they are smart. It wasn't a surprise that this company went belly up there were lots of warnings out there that most dealers made a decision to ignore. They were lured in with high commissions and promises. A lot of money was paid in spiffs to the finance salespeople working in these dealership to sell the products. Everytime they sold one a spiff was place a debit card for them. Some dealers knew some didn't. Also dealers were promised large sums of money if they had low claims. Money was set aside in accounts, wonder where that went? It really just gets down to greed. They kept selling them knowing that the claims had been a problem the money was just too good for them to resist. Dealers do have a responsibility to sell products that they have done their due diligence on. In the state of MN, this company had a been told by the Dept of Commerce to stop doing business and continued to sell their product. That was in 2004, information easily available on the website. It's unfortunate that dealers place their financial gain in front of their customers needs. If your dealer doesn't make it right with you I would contact the BBB and the attorney generals office in your state. Go the web site www.doi.sc.org they will have information there to the status of this case. In the future, make sure that when you buy a warranty you check to see who the insurer is and their record. With the internet we have plenty of information available to us in a moment. Good luck to all of you with claims, remember that there are good warranties and good car dealers, this just happened not to be one of them.