Calif. Blue Cross Spent 78.9 Percent of Premium on Patients In 2004-05
West News • August 15, 2006
For the fifth year running, Blue Cross of California has spent less than 80 percent of premium dollars on patient care, according to a report released by the California Medical Association.
Blue ...
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Subject: RE: Blue Cross of Ca. Employee
Posted On: September 8, 2006, 1:23 pm CDT
Posted By: Shan Merc
Comment:
I also had a bad experience yesterday on the phone with a Blue Cross representative. I applied several weeks ago, and had only received my complete coverage details for the dental but hadn't for the medical. I called in to see what was and wasn't covered so I could start making my decision before my 10-day wait period for the dental expired. I asked the gentleman in Member Services specific questions and he seemed to be speaking from a script and never really answered my questions. Lots of double talk and then eventually he only referred me to the CA Cross website for more information, which was something I could have done on my own without having to stuggle to understand his heavy accent. Blue Cross gets a thumbs-down for personalized care in my book.
West News 
Subject: RE: Blue Cross of Ca. Employee