Posted On: June 27, 2008, 11:14 am CDT

Posted By: Former Agent

Interesting comments, Demos. Some out of frustration and some well-founded.

But let me ask you a question; have you ever walked a mile in an agent's shoes? Found out how hard it is to find, propose, get and keep a client only to lose them because of poor claims handling?

If not, then don't be too swift to blame the marketing department.

Remember, NOTHING happens until someone sells something.

Now, for you and your kind (claims adjusters) to be treated poorly and be unappreciated is just plain wrong. Your services are what agents sell (and why carriers are in business).

Yours may be the most important job on the company side. Often, you are the only member of the insurance company clients ever see; making you "the company."

Adjusters are no longer trained or cared for as well as they were in days past. As you said, treated as a necessary evil.

The fact seems to be that no one on the company side is afforded the necessary education, training and respect necessary and deserved and are rather treated as a commodity.

The carriers need the agents; agents need the carriers; and both need good underwriters, claims and loss control personnel.