I have read so many of the responses here and after looking at all of the systems I just went with InsurancePro about a year ago. I will be honest it is a limited system. For the price it is good but for the monthly cost it is just not worth it. (InsurancePro is made by the same people who do Turborater, which is a good product.) I have looked at all of the other systems and since I have a small office and with the way things are, I wanted to cut costs. I finally started to use ACT! and let me tell you, it is so much better. Granted, I can't do downloads but, I never did them before. Please note the following along with all of this, I was in Information Technology for over 15 years as a profession. I was able to make changes to the ACT! software and build it to what I wanted but, it is just part fo the ACT! system I did not do anything outside of the program. Granted, it took me about 4 solid days of planning and programming but I have it the way I want it to be. My sales have actually increased since I started using it and there are so many things I can do within ACT! that it made my life easier. I am actually working less than I was before but, selling more. I transferred my data over from InsurancePro, which was not an easy task, and shortly after I had an audit. I had an audit when I was using InsurancePro and nearly failed because the server was having problems pulling up the documents. My last audit, using ACT!, was done in 15 min!!!!! The guy actually told me it was one of the easiest audits he had ever done. He saw where my notes were, how my documents were stored and everything. The auditor even tried to get a copy of my database. Not that I don't mind sharing it but, it was just not complete yet. Little tweaks are always needed as time goes by.
What have I gained by using ACT! over the other client management software programs? More control of my data, lower cost over all, I don't have any extra costs associated with this except my off-site storage, $5.00 a month, and I can actually load it only my laptop and leave the office. I have also gained the flexibility of being able to make the screens look the way I want them to. And, I can change things right then and not have to wait for other to do it for me. Also the time to get quote information has decreased by several minutes as well as after the sale updating of information. We can actually have the data up to date with documents scanned in about 10 min (avg). Best of all, if my internet is down I can still work because my data is stored locally. I do have a backup drive for local backup and about 2 times a week I copy to a flash drive. I like to make sure my data is backed up at all times.
Just so you guys know, I don't work for Sage software, the makers of ACT! I am a P&C guy just like all of you. But if you are limited on your funds, just starting out or just a control freak like myself ACT! is the best way to go. Now, if I was a large agency I am sure there would be a better product out there. But since I have 3 people total in my office, this is all I need.
So, for about $40.00 for one user license (http://www.buycheapsoftware.com
) I can have a machine up and ready to go. By the way, many of my sales reps are happy with the way I have set this up and like it. And best of all my employees love it to death and are making better notes as well as loving how the history is automatically done for you in regards to sending letters, faxes and emails. I even setup an email address just for the ACT! so we can store them with the client's information.
Now you see another side of all of this and not just the route for the gotta pay a great deal every month to manage your clients.
I hope this helps some of you make the right decision.