New Jersey-based Selective Insurance Group, Inc. has announced plans for a new “24×7″ Claims Service Center in 2002—a value-added option for Selective’s independent agents and their customers. The center will be staffed with trained company personnel who will receive loss notices for all lines of business, begin the claims handling process for each claim, and service small automobile physical damage claims to completion.
The program pilot begins this month, with a planned rollout to agencies in the Company’s 20-state operating territory by year-end. The Selective Claims Service Center will be located in Richmond, Va., the site of the company’s existing Service Center, which handles policy administration for small business accounts.
Designed to enhance the customer and independent agency claim experience, the Claims Service Center is also expected to provide cost savings by reducing claim cycle time, increasing efficiencies and enabling field claim management specialists to spend more time on large, complex claims.