The Erie Insurance Group (ERIE), a Pennsylvania-based property/casualty insurer, has selected Accenture to implement a new product development and policy processing platform designed to help ERIE enhance its customer-service and policy processing capabilities.
The Accenture Insurance Solution will make real-time transaction processing capabilities available to ERIE’s independent agents; provide ERIE with an integrated view of customer and agent relationships across multiple products; enhance the flexibility and efficiency of policy and product processing for personal and commercial lines; and allow ERIE to retire some of its legacy applications.
The Accenture Insurance Solution is a multi-channel, multi-language insurance business software platform that all types of insurers – including property & casualty, life and pension – can use to help manage all types of products. The solution will help ERIE support its independent agency channel, branch offices and home-office users, including underwriters, customer service representatives, policy processors and actuaries.
Due to its flexible design, the Accenture Insurance Solution can be implemented in a phased approach, helping ERIE to selectively migrate its multiple lines of business into a centralized, customer-focused processing system.
As a result, the solution will empower ERIE’s 8,300 independent agents to deliver improved customer service to the company’s more than 3 million policyholders across personal and commercial lines of business.