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Nothing surprises me when it comes to AT&T. Once tried to get them to resolve a billing error for close to a year. After I shut them down then they cared but it was to late to ever get me back as a customer.
Boy that sure is a lot of talking !! Couldn’t A T & T see something was wrong with the obviously high volume of calls to rack up that kind of bill? A T & T could easily write it off if they wanted to. It’s air time or land lines involved, it’s not like they had to do anything while all these calls were being made.
Boston.com reported AT&T has in fact dropped this lawsuit. Quote: “The telecommunications company says in a statement Monday that it is no longer pursuing its claims against Michael Smith, of Ipswich, ‘though we are entitled by law to collect the amounts owed.’”
I would probably countersue as well – even if AT&T dropped their lawsuit and stated ‘though we are entitled by law to collect the amounts owed’ as Lisa said.
To me that indicates that they aren’t suing but still trying to collect the $, and if he doesn’t pay, would it go to collections? That would be a big ding on your credit score!
Oh the power of Greed. I’m glad they called off the dogs, but it is still ridiculous!
I don’t understand how it would cost $900,000.00 to call anywhere in the world….Was it a Sex Line?????
Imagine this.
you would have thought a flag went up. were all these call in the same billing period? why were they not disputed then? something does not wash, because even the phone company should have called and verified — if the bank can verify after so many incidents, why can’t the phone company… someone should have caught this prior to this being a huge bill… even blocked the calls…
I agree with Wudchuck. After the first billing cycle, someone at the company should have seen the calls and contacted ATT. Believe it or not, ATT has no duty to contact a customer and verify call volume.
And based on AT&T’s stellar customer service record if they have no duty they will certainly not go above and beyond.
I too had a billing problem with AT&T. I spoke to their representative several times and I noted their names, and comments indicating that the bills I received were not accurate. AT&T subsequently sent my bill to a collection agency for an unpaid bill of under $100.00. Fortunately my erroneous bill was not for the astronomical amount of the company in MA. After considerable communication AT&T corrected their records. It appears that AT&T has major administrative issues. The left hand does not know what the right hand is doing. I hope that a utility regulator will seriously review the practices and procedures of AT&T. I am amazed that a service business does not more effectively manage their business.