The Delaware insurance department announced that a total of $940,995 has been recovered for the state’s consumers during the first six months of 2013.
The department announced on Aug. 16 that its consumer services division has recovered $446,697 for Delaware policyholders and handled 2,291 formal complaints and inquiries during the first half of 2013, which represents an increase from 2,027 complaints and inquiries handled during the same period last year. The breakdown of funds recovered during the first six months of 2013 is as follows:
• Consumer services – $446,697.72
• Market conduct examinations and investigations – $50,511
• Arbitration hearings – $443,787
The department said health insurance continues to generate the most consumer complaints, followed by auto and homeowners insurance. Denial of claims and claim delays continue to rank highest in the type of complaints received by the consumer services division at the insurance department.
The department said its market conduct division has returned $50,511 back to consumers as a result of exams and investigations in the first half of this year.
Arbitration actions also resulted in over $400,000 recovered for Delaware consumers as a result of hearings requested by or on the behalf of the consumer and facilitated by the insurance department.
Source: Delaware Department of Insurance