ACE Europe Appoints Gouveia-Lima Operations Director

ACE European Group announced that it has appointed Isabel Gouveia-Lima as Operations Director, based at the Group’s European Headquarters in London.

She will “drive process change and improvements throughout all aspects of ACE’s service delivery, said the bulletin. “Building upon the company’s existing strengths in its use of technology, she will be responsible for furthering ACE’s well recognized reputation for superior service delivery to customers and brokers.”

Gouveia-Lima joins ACE from Citigroup where she spent the previous eight years driving business led operational changes throughout Europe. “In total, Isabel has a career spanning over twenty years with a strong track record in leading operations functions within the financial services industry,” said the announcement.

ACE Europe COO Michael Furgueson commented: “Against the backdrop of an increasingly competitive market place, it is essential that ACE continue to improve the quality and efficiency of all aspects of service delivery for both brokers and clients. ACE has well-recognized advantages for service and innovation, especially in its use of technology.

“Adopting a consistent and coordinated approach to the management of ACE’s operations support throughout Europe will ensure we further build upon these strengths and are better positioned to respond efficiently to future growth opportunities.”