International IT services company Endava has appointed experienced London market practitioner Kelly Fegan to lead the company’s insurance team with responsibility for ensuring the successful delivery of its solutions to existing customers as well as expanding Endava’s footprint in the sector.
He has almost 30 years of experience in the London insurance market and the IT services sector, and “brings a wealth of insurance and IT change management expertise to Endava,” said the announcement.
Fegan is a former director of RI3K, the global re/insurance trading service. He was “responsible for all customer facing activity, including product innovation, business development, service delivery and client management, and he delivered an award winning technology service to more than 7,000 insurance professionals across 42 countries.”
Prior to that he worked at Lloyd’s broker Heath Lambert as Group Claims Director, Group Compliance Officer and Legal Director, giving him a wealth of experience across all sectors of the industry including risk management and technical administration matters.
Fegan indicated that his prior experience with Endava had changed his opinion of “outsourced services,” as the company had been particularly efficient, with an “open and honest approach.” He said this, “combined with their ‘can-do’ attitude, was a revelation to me and their core values around customer service and expectation management are aligned with my own, such that I jumped at the chance to join them.”
The announcement also explained that “insurance is one of Endava’s largest sectors with its customers relying on its in-depth understanding of the industry to deliver world class solutions from its centers in Eastern Europe, making it the perfect IT partner for insurers that are looking to introduce new technologies and new engagement models for servicing today’s sophisticated customers.