Fireman’s Fund Taps St. Louis for Expedited Claim-Handling Operation

Fireman’s Fund has chosen St. Louis as the site to expand its expedited claim-handling operation.

To be housed at the company’s Earth City office, the center will include 15 managers, many of whom will relocate from company offices on the East and West coasts. Fireman’s Fund will seek up to an additional 115 employees to be responsible for property claims adjusting at the center. While insurance and customer-service experience is desired, the company will also hire at the entry level and provide complete training to new employees.

“After researching many locations nationally, St. Louis emerged as having the best mix of labor availability, low real estate costs, and a good employee quality of life,” Andy Knudsen, claim executive for the St. Louis operation, said. “Its location in the Central time zone also makes St. Louis ideal. We’ll be able to provide excellent phone coverage for customers throughout the country.”

At the St. Louis center, Fireman’s Fund will expedite claims for customers who have had property losses to their homes, autos and businesses, with damage of not more than $5,000. “These customers, and their insurance agents, will benefit from a simpler claim process and quick, quality service,” Knudsen added.

St. Louis also serves as the locale of the company’s national catastrophe center, and its Appraisal Coordination Unit.

Knudsen emphasized that “The center is an excellent opportunity for employees to be trained in insurance techniques and acquire the adjuster licensing required by a number of states. We will begin hiring immediately.”