Auto Insurance Customer Satisfaction Drops Due to Rising Rates: J.D. Power

June 24, 2013

  • June 24, 2013 at 2:56 pm
    Agent says:
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    Rising rates due to the declining value of the dollar. Companies cannot pay the repair costs on claims without getting a rate increase. We can thank Bernanke for printing money 24/7 for our dollar declining.

  • June 24, 2013 at 3:13 pm
    Agent2 says:
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    I was told by a body shop the other day that GEICO policy wording is such that your car WILL be fixed with off shore parts if available, even if new. I don’t know if that’s true but if it is, that’s a huge savings to the insurer and for sure the consumer is unaware.

  • June 24, 2013 at 4:40 pm
    Becca says:
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    Just had a dealing with Nationwide — their customer hit me; they denied any liability. Go figure — Nationwide is ‘not’ on your side!

  • June 25, 2013 at 12:59 pm
    Water Bug says:
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    About 10 years ago I did a study on sheetmetal quality both factory provided and aftermarket offshore parts. Depending on the brand some offshore parts were better than the factory originals. The group of collision repair shops for whom I did the study rejected the findings because factory parts had bigger price tags and bigger profits.

    BTW I just finished an 8 year stint with a Nationwide subsidiary and I found Nationwide to be the best! Sorry Becca didn’t have a good experience.

  • June 25, 2013 at 1:01 pm
    Water Bug says:
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    I got sidetracked. If consumers are unhappy with rising rates mostly driven by Obamanomics, they should be supportive of strategies used by insurance companies to hold prices down. If you insist on gold or platinum plated fenders for your car that got bent, expect rates to go up.

    • June 25, 2013 at 1:31 pm
      Captain Planet says:
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      Oh, I get it. If consumers are unhappy with rising rates mostly driven by a record-setting stock market, increased consumer confidence, a recovering housing market, a decreasing deficit, and 39 straight months of private sector job growth, they should be supportive of strategies used by insurance companies to hold prices down.

      • June 26, 2013 at 3:49 pm
        draetish says:
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        LOL, what and who confirmed that load of bull Planet? Yeah, they keep saying it so people will believe it, but it ain’t so bud. Maybe in DC but not everywhere is experience what you say. The media is as pro-left as it gets and that’s what they want everyone to believe. Wake Up America!

    • June 25, 2013 at 1:57 pm
      SWFL Agent says:
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      Not sure what auto companies can do to keep rates down. Repairing these newer autos is more costly (more airbags, backup sensors, etc), medical costs have risen, and the legal community is more aggressive. All major components of the premium dollar. Plus as companies find more ways to segment and price using credit models and GPS, the consumers resist. Other than some technology improvements on the servicing side, which isn’t much more than 3% to 4% of premium, the industy really hasn’t done much to lower costs.

  • June 27, 2013 at 12:01 pm
    Libby says:
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    When I read this headline, I went “Duh.” Of course consumer satisfaction is down as rates increase. Nobody likes higher rates. Carriers are making record profits and are trying to gouge the premium payors because they’re not getting record setting interest on their record profits. Boo-hoo.

  • June 27, 2013 at 12:15 pm
    Libby says:
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    “Private U.S. property/casualty insurers’ net income after taxes rose to $14.4 billion in first-quarter 2013 from $10.2 billion in first-quarter 2012, with insurers’ overall profitability as measured by their annualized rate of return on average policyholders’ surplus climbing to 9.6 percent from 7.2 percent. Insurers’ 9.6 percent first-quarter annualized rate of return approached the long-term average for the period.”

    “Insurers’ overall results for first-quarter 2013 also benefited from special developments that bolstered investment results. Net investment gains — the sum of net investment income and realized capital gains (or losses) on investments — rose $0.4 billion to $12.8 billion in first-quarter 2013 from $12.3 billion in first-quarter 2012 as write-downs on impaired investments dropped. Excluding the decline in write-downs, net investment gains fell $0.2 billion.”

    A combined gain of $4.4 billion. I guess they have to continue to increase rates so they can hit $10 billion. Or $15 billion. Or $20 billion…. You get what I’m saying.

  • June 28, 2013 at 5:44 pm
    draetish says:
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    Libby, there you go again assuming. Sorry to disappoint you but it wasn’t me that disliked Planet’s evidence.



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