The Smaller the Small Business, the Bigger the Insurance Discontent: J.D. Power

August 7, 2017

  • August 7, 2017 at 2:34 pm
    Agent says:
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    • August 8, 2017 at 2:39 am
      Doug Fisher says:
    • August 8, 2017 at 2:43 am
      Doug Fisher says:
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      Please do some research next time before yelling “FAKE NEWS!” in the air. You do nothing to help yourself or further discussion of the topic at hand by doing so when you clearly have not done your research.

      Also, you ruin the legitimacy of the phrase “fake news” by using it every time you have a personal opinion that goes against a factual statement or news story. Literally every time I hear or read someone saying, “fake news!” I am now programmed to automatically assume that it is actually true because of people spamming it for anything they disagree with.

      • August 8, 2017 at 8:45 am
        Neil says:
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        I think Doug is a Farmers Agent.

  • August 8, 2017 at 8:45 am
    Neil says:
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    Doug, ARE YOU a Farmers agent?

    • August 8, 2017 at 9:34 am
      Doug Fisher says:
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      No, I am a P&C Underwriter for a major carrier. I don’t even like Farmers. I had them before and found far better rates for the same coverage elsewhere (mind you, this was personal auto & home, but still)

      That would be immaterial, though, because saying, “FAKE NEWS!” about actual news is ridiculous.

      Let’s stick to the facts here, okay?

      • August 14, 2017 at 11:19 am
        Agent says:
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        Doug, you need to get out in the real world sometime instead of your cubicle. Farmer’s is easily one of the worst out there in terms of training their agents to write coverage properly and in providing service to their clients. They also don’t have much of a market to offer since I have some calling me to help them place accounts.

  • August 9, 2017 at 2:17 pm
    Mr. Solvent says:
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    You don’t have to be JD Power to know that there is discontent in small business insurance. Most are handled by large commercial agencies without the time for such a small account. It has nothing to do with carrier and everything to do with agency.

    • August 14, 2017 at 11:21 am
      Agent says:
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      Mr., many agents think small business accounts are their most profitable line and take care of the business. With automation, they are not hard to place. It is almost as easy as Personal Lines now.

  • August 14, 2017 at 11:04 am
    Rich Ferreira says:
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    Look out for Chubb/Insureon. The one-company solutions cannot be enough in a broad, 50-state solution. The independent agency platform has best chance. With direct carriers only able to slice up and compete in specific markets and regions.

    Keep in mind, that in a commodity market, you must be in the top 3 when the hat market matures. Otherwise, you won’t have enough scale to be profitable. I am not routing for Insureon.

    • August 15, 2017 at 12:09 pm
      Agent says:
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      We have seen IJ promoting direct access for many years and the Independent Agents continue to do very well. There is still plenty of business to go around for many markets.

      • August 15, 2017 at 2:07 pm
        Andrew G. Simpson says:
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        You have alleged this in the past and it remains false. IJ does not “promote” direct access. We report insurance-related news, trends, opinions and research. Running a story on Katrina does not equate to promoting natural disasters. Publishing research into small business buyers’ preferences is not promoting one channel over another. Perhaps you would prefer to remain ignorant of what small business customers are thinking. We think most of our readers, including our core audience of independent agents, prefer to know.

  • August 24, 2017 at 2:39 pm
    Jane Fix says:
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    AS an agent for one of the top carriers, I would suggest that the “dissatisfaction” is not actually with the carrier, but because so many artisan/small business contractors/companies are not properly schooled in running a business and their real frustration is simply the result of “ignorance”.(and I simply mean the lack of knowledge) It can become a blame game.



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