Digital Insurance Inc., an Atlanta-headquartered firm that partners with traditional brokers to handle the day-to-day case management of small group clients, announced an expansion of its relationship with four broker partners. Acordia in New York, N.Y., Woodruff-Sawyer in San Francisco, Calif., Allied Group Insurance Services in Royal Oak, Mich., and Waldman Bros. in Dallas, Texas each transferred additional blocks of small group business to Digital Insurance.
Under these agreements, Digital Insurance will handle the day-to- day servicing and renewal management of these customers.
Digital Insurance has partnered with more than 35 benefits brokers to service and sell their small group business. Many brokers are finding it increasingly difficult to efficiently manage and sell their comprehensive set of services to this smaller market segment. The resource burden to maintain and grow their small group business, generally defined as employers with less than 25 employees, has increased while compensation is either fixed or reduced.
In its Customer Care Center, Digital Insurance provides each small business client with a dedicated account management team consisting of an account manager, account coordinator and sales consultant. These teams follow a customer-focused process designed to proactively reach out to each client at least six times per year and assist them in a variety of ways, including the renewal process.