Ga. Insurance Commission Penalizes United Healthcare For Withholding Records

United Healthcare Insurance Co. has been fined $5,000 by the Georgia Insurance Commission for withholding records requested by department examiners.

The company could face additional penalties of up to $5,000 for each document subsequently withheld from the department. Insurance Commissioner John Oxendine has ordered a market conduct examination of United Healthcare after receiving numerous complaints regarding the company’s claims handling practices.

“Requests for documents by my examiners have not been complied with by the company,” Oxendine explained. “The bottom line is that I will not allow United Healthcare to stonewall my efforts to determine if Georgia citizens are being mistreated. They are not going to be allowed to conceal any records.”

Oxendine’s order gives United Healthcare until Feb. 4 to produce the documents which have been previously withheld. The commissioner’s order further directs the companies to continue to provide records and documents to Insurance Department examiners during the course of the ongoing examination. Failure to provide the documents can result in additional penalties.

Latest Comments

• July 9, 2007 at 12:18 pm

  Melinda says:

  I am beginning to believe that UHC is knowingly misprocessing claims, etc. to not pay. Every time I call about my claim there is another problem that has to be solved and the... read more
• February 11, 2005 at 8:38 am

  Patricia Myers says:

  I am being denied payment by UHC for Medicare's hospital deductible for hospitalization in July 2004. In three prior hospitilizations this expense was covered. This time there... read more
• January 28, 2005 at 3:16 am

  Lynn says:

  I had to turn UHC over to the MS Insurance Commision once.....the hospital had to file a claim 13 times and turn me over for collection before UHC responded. My claim was "in... read more