Florida Probing Cruise Customer Complaints Against Trip Insurer

Hundreds of people who canceled a cruise vacation booked though Florida travel agents because of illness say the insurer didn’t pay.

Health News Florida reports that Florida’s Department of Financial Services began its investigation into Prime Travel Protection Services a year ago and has since received more than 300 complaints. Department officials say the insurer wasn’t licensed to do business in Florida, and that authorities can’t prosecute the travel agents who arranged the coverage unless it can prove they knew the company lacked a license.

The insurer, which is based in Arvada, Co., declared bankruptcy last January and went out of business shortly before Colorado authorities issued a cease-and-desist order.

DFS has ordered three other agencies that did business with Prime Travel Protection to reimburse a handful of customers.