The Georgia House recently passed legislation allowing insurance companies to conduct all policyholder transactions over the internet instead of by mail as long as the consumer consents. The bill also allows policy documents and information to be posted online.
House Bill 645 allows policyholders to conduct insurance business with their insurer over the internet to include change of policy, signatures, adding coverage, and paying bills.
The House vote was 164-0. The bill is now with the Senate.
Insurers have supported giving consumers access their insurance information through email or online. The Property Casualty Insurers Association of America (PCI) said it worked with lawmakers, the Department of Insurance, industry partners, and independent insurance agents to advance the bill and give consumers the choice, to opt-in the paperless program.
“We live in a world where everything is paperless and giving the consumer the option to review or renew their policies online gives consumers more flexibility and choice,” said PCI’s regional manager Oyango Snell.
Snells said the bill allows insurers to meet the increased demand by consumers who want to do business electronically.
According to PCI, there are currently 17 states (Arkansas, California, Delaware, Florida, Idaho, Kansas, Kentucky, Maryland, Minnesota, Missouri, North Carolina, Pennsylvania, Tennessee, Texas, Virginia, Wisconsin and West Virginia) that allow electronic delivery of documents and notices.