In an effort to deliver higher quality service more effectively and at a lower cost, the California Department of Insurance (CDI) launched a series of electronic government surveys designed to better understand the needs and expectations of consumers, producers and insurance providers in today’s e-world.
The eSurveys will be posted on the CDI website, www.insurance.ca.gov, from Sept. 21 to Oct. 23, 2000, and the results will be posted on the site in November 2000.
Insurance Commissioner Harry Low encourages consumers, insurance carriers and agents/brokers to spend a few minutes online and participate in the survey.
For those wishing to respond via telephone, rather than online, several survey hotlines have been set up to handle calls. Consumers should call (800) 927-HELP; industry representatives, (213) 346-6890; and agents/brokers, (213) 346-6826.
According to Commissioner Low, the Department is dedicated to keeping up with today’s fast-paced work environment. Low believes that the CDI eGovernment Initiative will “truly revolutionize the way [the Department] conducts business.”
The surveys were developed with the assistance of focus groups made up of interested parties, consumer groups, industry representatives and CDI staff.
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