View this article online: https://www.insurancejournal.com/news/west/2007/12/21/85908.htm
The Montana state auditor is reminding auto insurance companies that consumers can choose any shop they want for repair estimates.
John Morrison says a law that took effect earlier this year bans a practice known as “steering,” where the company tells customers where to go for estimates and repairs.
Prior to the new law, an insurer could dictate a specific shop for estimating purposes. The consumer was allowed to choose the shop for actual repairs.
Now the consumer gets to pick both.
The auditor regulates insurance companies in Montana.