What an a-hole. Legal but certainly not ethical. Makes the entire industry look bad. Commission Jones should step in and reprimand them. Ridiculous, childish. immature, juvenile, unprofessional; just bad.
Its legal tender, nothing unethical there. Maybe this is just another example of a frivolous lawsuit.
Imagine this, your clients policy is cancelled by the insurance company and he comes into your office yelling, threatening, acting in a ridiculous, childish. immature, juvenile, unprofessional manner. You attempt to help him but in his anger he disturbs your working place and intimidates your staff using profanities and insulting behavior. He refuses to leave and you forcibly remove him from your place of business. Then,,,,,, he goes to a jury and is rewarded for his poor behavior… and the caviat is the agency could have called the police and had him jailed for disturbing the police. No, I say pay the a’hole in pennies. WAY TO GO !!!
I may be, but I am not stupid enough to think that a person deserves a $20,000 reward for their own bad behavior. That liberal shit is for California. I still believe in a world where respect earns respect and bad behavior isn’t rewarded.
How is Knotins a jerk? If someone disturbs your place of business, do you not have a right to make them leave?
There should be NO payment for the former customer’s behavior. That’s on him. If he would have left when asked, there would be no suit. No, he made up a way to get money. What about all those posts about personal responsibility? Does that only apply some of the time?
I agree with Knotins, pay with pennies.
August 8, 2014 at 5:21 pm
SacFlood says:
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The Customer is always right, even if he’s wrong. That is classic Customer Service. If you’re not in the Customer Service business then you shouldn’t be in the Insurance business. I’m a 30 year Agent/Broker.
I think the problem was that he took matters into his own hands. If the customer was being belligerent he should have called the police, rather than tossing the policyholder out himself. What the agent did by paying in change is just immature. He should have behaved more professionally.
Why? The agency did that customer a favor by not calling the cops and having him removed in handcuffs. I’m guessing if there is a next time, the cops will be called. Then everyone can pitch a hissy fit because the business owner “escalated the altercation” unnecessarily.
It was petty and unprofessional. It isn’t like we all haven’t wanted to do something like this but the bad press this place is getting made it a worthless gesture. Better to take the high road and move on. Now many people may not buy from that broker since all they know is the little old man got treated poorly by someone in the insurance industry. Just what we needed.
It may be true that “the little old man got treated poorly.” However, I can’t help wondering exactly what he said or did to make the agent react in such a manner, and then to follow up by paying the settlement with coins. Many of us have had to deal with irate clients in our offices, but the situations rarely deteriorate to physical violence. There has to be more to this than what’s been printed. As Paul Harvey used to say, what’s the rest of the story?
What do you expect from a pig but a grunt. Adriana’s is a low life broker fee mill. Look at their online reviews, etc.. They’re weasels. Glad it happened to them.
I do not believe the article states what the suit involved. Perhaps the company adjuster felt that the company was being “Nickle and Dimed to Death”, and decided that payback was in order.
I tried to pay my property taxes in the same fashion, and was told, before I actually did it, that coins are not legal tender – good for all debts, public and private…
What an a-hole. Legal but certainly not ethical. Makes the entire industry look bad. Commission Jones should step in and reprimand them. Ridiculous, childish. immature, juvenile, unprofessional; just bad.
Total dirtbag. If they’re part of the Independent Agents, they need to be censured.
Payback would be dumping a load of manure at their front door.
Its legal tender, nothing unethical there. Maybe this is just another example of a frivolous lawsuit.
Imagine this, your clients policy is cancelled by the insurance company and he comes into your office yelling, threatening, acting in a ridiculous, childish. immature, juvenile, unprofessional manner. You attempt to help him but in his anger he disturbs your working place and intimidates your staff using profanities and insulting behavior. He refuses to leave and you forcibly remove him from your place of business. Then,,,,,, he goes to a jury and is rewarded for his poor behavior… and the caviat is the agency could have called the police and had him jailed for disturbing the police. No, I say pay the a’hole in pennies. WAY TO GO !!!
You’re just a jerk.
I may be, but I am not stupid enough to think that a person deserves a $20,000 reward for their own bad behavior. That liberal shit is for California. I still believe in a world where respect earns respect and bad behavior isn’t rewarded.
So you think the best way to deal with a jerk is to be an even bigger jerk? Very mature. You’re just an asshole.
How is Knotins a jerk? If someone disturbs your place of business, do you not have a right to make them leave?
There should be NO payment for the former customer’s behavior. That’s on him. If he would have left when asked, there would be no suit. No, he made up a way to get money. What about all those posts about personal responsibility? Does that only apply some of the time?
I agree with Knotins, pay with pennies.
The Customer is always right, even if he’s wrong. That is classic Customer Service. If you’re not in the Customer Service business then you shouldn’t be in the Insurance business. I’m a 30 year Agent/Broker.
your point is…?
Fine, that customer no longer needs to use this agency. In fact, I have no doubt the agency would have appreciated the customer leaving … peacefully.
Customer service doesn’t mean you should be abused by your customer. That applies to all businesses. I know there are people who disagree, so be it.
I think the problem was that he took matters into his own hands. If the customer was being belligerent he should have called the police, rather than tossing the policyholder out himself. What the agent did by paying in change is just immature. He should have behaved more professionally.
Why? The agency did that customer a favor by not calling the cops and having him removed in handcuffs. I’m guessing if there is a next time, the cops will be called. Then everyone can pitch a hissy fit because the business owner “escalated the altercation” unnecessarily.
I thought it was funny as hell!
is the attorney. Poetic justice?
When it comes to puerile pettiness, these corporate bean-counters are asking themselves the burning question:
“How low can we go?”
It was petty and unprofessional. It isn’t like we all haven’t wanted to do something like this but the bad press this place is getting made it a worthless gesture. Better to take the high road and move on. Now many people may not buy from that broker since all they know is the little old man got treated poorly by someone in the insurance industry. Just what we needed.
It may be true that “the little old man got treated poorly.” However, I can’t help wondering exactly what he said or did to make the agent react in such a manner, and then to follow up by paying the settlement with coins. Many of us have had to deal with irate clients in our offices, but the situations rarely deteriorate to physical violence. There has to be more to this than what’s been printed. As Paul Harvey used to say, what’s the rest of the story?
What do you expect from a pig but a grunt. Adriana’s is a low life broker fee mill. Look at their online reviews, etc.. They’re weasels. Glad it happened to them.
I do not believe the article states what the suit involved. Perhaps the company adjuster felt that the company was being “Nickle and Dimed to Death”, and decided that payback was in order.
I tried to pay my property taxes in the same fashion, and was told, before I actually did it, that coins are not legal tender – good for all debts, public and private…