claims technology News

UK Insurer Ageas Uses Artificial Intelligence to Manage Motor Claims

UK insurer Ageas has begun to use artificial intelligence (AI) technology to help manage its motor claims in partnership with AI specialist Tractable. In what it describes as “a first” for the UK market, Ageas said the technology is now …

Zurich Insurance Deploys Robots for Personal Injury Claims Handling

Zurich Insurance is deploying artificial intelligence in deciding personal injury claims after trials cut the processing time from an hour to just seconds, its chairman said. “We recently introduced AI claims handling … and saved 40,000 work hours, while speeding …

Metromile: New App Resolves Some Claims in an Hour

Pay-per-mile auto insurer Metromile has announced a new automated claims service that allows customers to file a claim entirely from their mobile phone or online dashboard. The insurer says some claims can be resolved within an hour. Customers can also …

Uber-Like Video Service DropIn Lets Adjusters Assess Damage from Their Desks

A new service promises to provide insurance claims adjusters with videos of losses without them ever having to leave their desks. The videos would be supplied by an Uber-like network of smartphone users and, eventually, also drone operators. Los Angeles-based …

State Farm Enhances Claims Reporting App with Object Recognition Technology

State Farm has added object recognition technology to their Pocket Agent app to make submitting an auto claim via a mobile device easier and simplify the claims process. This new technology reduces the need for typing by using the mobile …

KKR to Buy Claims Technology Firm Mitchell in $1B Deal

KKR & Co., the private-equity firm led by Henry Kravis and George Roberts, agreed to buy ., the first buyout by the firm’s technology group since the head of the team stepped down earlier this year. The transaction is valued …