J.D. Power News

How Advertising Spend, Underwriting Results Relate to Auto Insurers’ New Business Yield: J.D. Power

Insurers with the strongest new business yield rates also have strong combined ratios in personal auto in the J.D. Power 2017 U.S. Insurance Shopping Study. We define new business yield rates as the proportion of prospective customers who purchase with …

Canada’s Home Insurers Undergo Claims Stress Test: J.D. Power

A record year for catastrophic disasters, from the Fort McMurray fire to floods in Quebec, have put Canadian home insurers to the test in 2017. According to the J.D. Power 2017 Canadian Home Insurance Study, a spike in major claims …

Insurer Focus on Customers, Unique Policies Boosts Satisfaction Among Small Business Owners

No longer able to compete primarily on price, insurers are now focusing their efforts on pleasing customers, with the payoff being a significant increase in satisfaction among their small business commercial customers, according to the recently released J.D. Power 2016 …