robots in insurance News

UK Insurer Ageas Uses Artificial Intelligence to Manage Motor Claims

UK insurer Ageas has begun to use artificial intelligence (AI) technology to help manage its motor claims in partnership with AI specialist Tractable. In what it describes as “a first” for the UK market, Ageas said the technology is now …

Zurich Insurance Deploys Robots for Personal Injury Claims Handling

Zurich Insurance is deploying artificial intelligence in deciding personal injury claims after trials cut the processing time from an hour to just seconds, its chairman said. “We recently introduced AI claims handling … and saved 40,000 work hours, while speeding …

Insurers Increasingly Embrace Robots over Humans for Customer Service

Frustrated with automated answering machines before you finally get to speak with a customer service representative? When it comes to insurance, you’ll just as likely end up dealing with a robot as a human within three years, according to a …

Robots Could Steal 32% of Jobs in UK Financial Services by 2030: PwC

Approximately 32 percent of existing UK jobs in financial services and insurance could be automated by robotics and artificial intelligence (AI) over the next 15 years, according to a new study by PricewaterhouseCoopers. And other industries are even more at …

Technology Is Ultimate Savior of Insurance Industry: Opinion

Insurance companies are running out of ideas. They’ve bolstered their balance sheets since the financial crisis but have few racy growth prospects in a world of low interest rates, pricing pressure and regulatory hassles. Big mergers may be the most …

Business Leaders Urge New Job Policies as Technology Displaces Workers

Open markets and global trade have been blamed for job losses over the last decade, but global CEOs say the real culprits are increasingly machines. And while business leaders gathered at the annual World Economic Forum (WEF) in Davos relish …

How Automation Will Whack Up to 25% of Insurance Jobs: McKinsey

Automation could leave up to 25 percent of the insurance industry’s current full-time positions consolidated or replaced over the next decade, McKinsey & Co. said in a new report, Automating the Insurance Industry. The consultancy urged insurers to “rethink their …