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	<title>Blogs Archives - Insurance Journal</title>
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	<title>Blogs Archives - Insurance Journal</title>
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	<item>
		<title>What Operationally Consistent Client Service Actually Looks Like</title>
		<link>https://www.insurancejournal.com/blogs/fulcrum/2026/10/02/886314.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Fri, 02 Oct 2026 09:00:19 +0000</pubDate>
				<category><![CDATA[Fulcrum]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=886314</guid>

							<description><![CDATA[Client service in insurance gets talked about primarily in terms of relationships. The producer who knows the client&#8217;s business. The account manager who picks up the phone. The team that goes the extra mile when something goes wrong. Those things &#8230;]]></description>
		
		
		
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		<title>AI &#038; Futurecasting: Preparing Work, Not Just Workers</title>
		<link>https://www.insurancejournal.com/blogs/risk-insurance-education-alliance/2026/10/01/887255.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Thu, 01 Oct 2026 09:00:53 +0000</pubDate>
				<category><![CDATA[Risk & Insurance Education Alliance]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=887255</guid>

							<description><![CDATA[Every major technological shift changes work. Artificial intelligence is different primarily in the speed at which it is doing so. Much of the conversation around AI has centered on automation, productivity, and workforce disruption. Those are important discussions, but they &#8230;]]></description>
		
		
		
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		<item>
		<title>Turning MGA Growth into Staying Power</title>
		<link>https://www.insurancejournal.com/blogs/vertafore/2026/10/01/887114.htm</link>
		
				<pubDate>Thu, 01 Oct 2026 09:00:03 +0000</pubDate>
				<category><![CDATA[Vertafore]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=887114</guid>

							<description><![CDATA[The success of MGAs needs little introduction. For the past several years, the MGA story has been one of growth, and that trend appears to be continuing, with Conning reporting the MGA direct written premiums grew 12% from 2024 to &#8230;]]></description>
		
		
		
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		<item>
		<title>How Certificate Automation Changes the Account Manager Workday</title>
		<link>https://www.insurancejournal.com/blogs/fulcrum/2026/09/24/886311.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Thu, 24 Sep 2026 09:00:24 +0000</pubDate>
				<category><![CDATA[Fulcrum]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=886311</guid>

							<description><![CDATA[Certificate issuance is one of those tasks that looks straightforward from the outside. A client needs a certificate, the account manager produces it, the client receives it. The actual work involved is often considerably more involved than that sequence suggests, &#8230;]]></description>
		
		
		
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		<title>The Agentic Agency: Changing How Agency Work Gets Done</title>
		<link>https://www.insurancejournal.com/blogs/vertafore/2026/09/24/886470.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Thu, 24 Sep 2026 09:00:13 +0000</pubDate>
				<category><![CDATA[Vertafore]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=886470</guid>

							<description><![CDATA[For all the attention artificial intelligence is getting in insurance, the fundamental value of the independent agency hasn&#8217;t changed. Clients still need insurance professionals who understand their risks and coverage needs. They need advice, judgment and relationships they trust. Agencies &#8230;]]></description>
		
		
		
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		<item>
		<title>Founder mode for agency owners: Stay hands-on, not the bottleneck</title>
		<link>https://www.insurancejournal.com/blogs/ezlynx/2026/09/23/886302.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Wed, 23 Sep 2026 09:00:13 +0000</pubDate>
				<category><![CDATA[EZLynx]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=886302</guid>

							<description><![CDATA[Key Takeaways Founder mode means staying hands-on with what matters, not doing every task yourself. Insurance&#8217;s slow, committee-driven culture is exactly where a decisive owner has an edge. Left unchecked, founder mode turns into a single point of failure, and &#8230;]]></description>
		
		
		
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		<item>
		<title>Is my insurance agency too small for an agency management system?</title>
		<link>https://www.insurancejournal.com/blogs/ezlynx/2026/09/21/885716.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Mon, 21 Sep 2026 09:00:50 +0000</pubDate>
				<category><![CDATA[EZLynx]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=885716</guid>

							<description><![CDATA[Key Takeaways Agency size isn&#8217;t the deciding factor for an agency management system, but workload and complexity are. A one-person agency can run on the same all-in-one platform as a 20-person shop, without hiring to support it. Waiting too long &#8230;]]></description>
		
		
		
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		<item>
		<title>Risk &#038; Insurance Education Alliance Launches Self-Paced CIC Personal Lines Course</title>
		<link>https://www.insurancejournal.com/blogs/risk-insurance-education-alliance/2026/09/21/885710.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Mon, 21 Sep 2026 09:00:11 +0000</pubDate>
				<category><![CDATA[Risk & Insurance Education Alliance]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=885710</guid>

							<description><![CDATA[Insurance professionals face a growing challenge: keeping up with complex coverage issues while balancing client needs, workload demands, and professional development requirements. To help meet that need, the Risk &#38; Insurance Education Alliance has expanded its self-paced learning resources by &#8230;]]></description>
		
		
		
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		<title>Unpacking Warehouse Legal Liability</title>
		<link>https://www.insurancejournal.com/blogs/amwins/2026/09/20/883911.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Sun, 20 Sep 2026 09:00:43 +0000</pubDate>
				<category><![CDATA[Amwins]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=883911</guid>

							<description><![CDATA[Historically, Warehouse Legal Liability (WHLL) has been a complicated line with many gray areas and multiple interpretations of its coverages. Over the course of the recent soft market, WHLL strayed away from its original intent. With the re-emergence of a &#8230;]]></description>
		
		
		
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		<item>
		<title>Using AI in Your Insurance Agency? Don&#8217;t Overlook the New E&#038;O Risks</title>
		<link>https://www.insurancejournal.com/blogs/risk-insurance-education-alliance/2026/09/15/884858.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Tue, 15 Sep 2026 09:00:53 +0000</pubDate>
				<category><![CDATA[Risk & Insurance Education Alliance]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=884858</guid>

							<description><![CDATA[How are you using AI at work? Are you using AI only to write emails or summaries, and feeling unclear about what more you can accomplish with AI? More concerning, are you using AI in ways that distance you from &#8230;]]></description>
		
		
		
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		<item>
		<title>Is your agency ready for commercial lines? A 5-point readiness check</title>
		<link>https://www.insurancejournal.com/blogs/ezlynx/2026/09/10/883753.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Thu, 10 Sep 2026 09:00:50 +0000</pubDate>
				<category><![CDATA[EZLynx]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=883753</guid>

							<description><![CDATA[Key Takeaways Readiness for commercial lines is something you can score point by point, not something you feel your way into Demonstrated demand often shows up early – clients asking about new LLCs, side businesses or home-based work Commercial exposure &#8230;]]></description>
		
		
		
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		<item>
		<title>Three ways AI is reshaping independent insurance agencies</title>
		<link>https://www.insurancejournal.com/blogs/vertafore/2026/09/09/884073.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Wed, 09 Sep 2026 09:00:28 +0000</pubDate>
				<category><![CDATA[Vertafore]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=884073</guid>

							<description><![CDATA[AI is changing the independent insurance channel right before our eyes. It&#8217;s happening so fast and so drastically that it can be hard to see where the end point is. According to James Thom, Vertafore&#8217;s Chief AI Officer, artificial intelligence &#8230;]]></description>
		
		
		
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		<item>
		<title>Jencap Selects OIP Insurtech to Accelerate AI-Enabled Underwriting Operations</title>
		<link>https://www.insurancejournal.com/blogs/oip/2026/09/08/884067.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Tue, 08 Sep 2026 09:00:56 +0000</pubDate>
				<category><![CDATA[OIP Insurtech]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=884067</guid>

							<description><![CDATA[Jencap, one of the largest wholesale insurance intermediaries in the United States, is continuing to invest in technology that strengthens the speed, precision, and scalability of its specialty insurance platform. Through its new partnership with BoundAI, powered by OIP Insurtech, &#8230;]]></description>
		
		
		
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		<title>Breaking the Mold: The Role of MGA Innovation in Today&#8217;s Specialty Market</title>
		<link>https://www.insurancejournal.com/blogs/amwins/2026/09/08/883906.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Tue, 08 Sep 2026 09:00:26 +0000</pubDate>
				<category><![CDATA[Amwins]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=883906</guid>

							<description><![CDATA[From evolving liability trends to niche, hard-to-place exposures, today&#8217;s environment demands more tailored, responsive solutions. That&#8217;s where Managing General Agents (MGAs) play an increasingly critical role. MGAs sit at the intersection of specialization and speed, bringing deep underwriting expertise together &#8230;]]></description>
		
		
		
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		<title>From Uncertainty to Underwriting: How Specialty Markets Arise</title>
		<link>https://www.insurancejournal.com/blogs/vertafore/2026/09/04/883780.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Fri, 04 Sep 2026 09:00:05 +0000</pubDate>
				<category><![CDATA[Vertafore]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=883780</guid>

							<description><![CDATA[Insurance has always been about helping people and businesses navigate uncertainty. And the industry has continually adapted to protect new risks as they emerge. Many of today&#8217;s established specialty insurance markets began this way. For example, before cyber insurance became &#8230;]]></description>
		
		
		
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		<title>What 25 Acquisitions Taught Me About Operational Consistency</title>
		<link>https://www.insurancejournal.com/blogs/fulcrum/2026/09/03/880947.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Thu, 03 Sep 2026 09:00:57 +0000</pubDate>
				<category><![CDATA[Fulcrum]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=880947</guid>

							<description><![CDATA[Over the course of my career I have been involved in more than 25 agency acquisitions, first as VP of Agency Operations at a large independent brokerage working through an aggressive growth period, and more recently through my work helping &#8230;]]></description>
		
		
		
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		<title>What captive agents underestimate about running their own agencies</title>
		<link>https://www.insurancejournal.com/blogs/ezlynx/2026/09/03/883762.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Thu, 03 Sep 2026 09:00:21 +0000</pubDate>
				<category><![CDATA[EZLynx]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=883762</guid>

							<description><![CDATA[Key Takeaways As a captive, your carrier hands you the technology. As an independent, you serve as both the buyer and the administrator. Licensing, appointments and entity setup get checklist attention. The operating model rarely gets equal weight. New agencies &#8230;]]></description>
		
		
		
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		<title>Why Every Commercial-Lines Agency Needs AI Risk Fluency</title>
		<link>https://www.insurancejournal.com/blogs/vertafore/2026/08/28/883194.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Fri, 28 Aug 2026 09:00:43 +0000</pubDate>
				<category><![CDATA[Vertafore]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=883194</guid>

							<description><![CDATA[Over the past year, artificial intelligence has quietly moved from experimentation to everyday business operations. Companies have formalized their AI use for everything from drafting client communications, automating workflows, analyzing financial data, supporting hiring decisions, and accelerating customer service. In &#8230;]]></description>
		
		
		
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		<title>How Ben Williams Insurance Group went from paper and pen to instant answers</title>
		<link>https://www.insurancejournal.com/blogs/ezlynx/2026/08/27/883022.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Thu, 27 Aug 2026 09:00:04 +0000</pubDate>
				<category><![CDATA[EZLynx]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=883022</guid>

							<description><![CDATA[Key Takeaways A client call is only as fast as the information behind it – digging through carrier portals, spreadsheets and old notes costs real time on every single call EVA Account Summarization pulls a client&#8217;s emails, texts, agent notes &#8230;]]></description>
		
		
		
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		<title>Restaurant Risk Management: Addressing Emerging Hospitality Exposures and Coverage Challenges</title>
		<link>https://www.insurancejournal.com/blogs/risk-insurance-education-alliance/2026/08/26/882220.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Wed, 26 Aug 2026 09:00:46 +0000</pubDate>
				<category><![CDATA[Risk & Insurance Education Alliance]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=882220</guid>

							<description><![CDATA[Restaurants and hospitality businesses face an ever-changing risk landscape. From rising liability exposures to personnel challenges to emerging environmental risks, staying up to speed can be difficult. To help professionals stay ahead of these problems, the Risk &#38; Insurance Education &#8230;]]></description>
		
		
		
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		<title>The Implementation Gap: Why Good Technology Fails Inside Good Brokerages</title>
		<link>https://www.insurancejournal.com/blogs/fulcrum/2026/08/26/880946.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Wed, 26 Aug 2026 09:00:45 +0000</pubDate>
				<category><![CDATA[Fulcrum]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=880946</guid>

							<description><![CDATA[One of the more consistent things I have observed working with brokerage teams on technology implementation is how different the first 90 days looks from the demo that preceded it. In a demonstration, the tool performs well. The workflow is &#8230;]]></description>
		
		
		
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		<title>Why 400+ Loss Run Formats and 5 Years in Production Make Insurance AI Actually Work</title>
		<link>https://www.insurancejournal.com/blogs/oip/2026/08/24/882207.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Mon, 24 Aug 2026 09:00:53 +0000</pubDate>
				<category><![CDATA[OIP Insurtech]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=882207</guid>

							<description><![CDATA[A new AI platform for insurance seems to launch every other week. Most of them are young companies. They spotted an opportunity in insurance, hired a team, and started building. A year or two later, they have a product. It &#8230;]]></description>
		
		
		
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		<title>Severe Convective Storms Demand Closer Attention</title>
		<link>https://www.insurancejournal.com/blogs/amwins/2026/08/24/880464.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Mon, 24 Aug 2026 09:00:03 +0000</pubDate>
				<category><![CDATA[Amwins]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=880464</guid>

							<description><![CDATA[Severe convective storms (SCS) are no longer a secondary concern in the catastrophe (CAT) risk landscape. Once viewed as frequent yet manageable events, hail, tornadoes and high winds are now generating losses at a scale that rivals hurricanes and other &#8230;]]></description>
		
		
		
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		<title>Specialize Your Expertise: Alliance Programs for Construction, Restaurant, Workers Compensation, Cyber, and Environmental Risks</title>
		<link>https://www.insurancejournal.com/blogs/risk-insurance-education-alliance/2026/08/21/882202.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Fri, 21 Aug 2026 09:00:20 +0000</pubDate>
				<category><![CDATA[Risk & Insurance Education Alliance]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=882202</guid>

							<description><![CDATA[Do you work with contractors or restaurants? Maybe Workers Compensation is your field? Or maybe you have clients or an employer with cyber or environmental risks that you help manage? The Risk &#38; Insurance Education Alliance created certifications designed around &#8230;]]></description>
		
		
		
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		<title>The retention engine hiding in the field</title>
		<link>https://www.insurancejournal.com/blogs/cotality/2026/08/20/882199.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Thu, 20 Aug 2026 09:00:10 +0000</pubDate>
				<category><![CDATA[Cotality]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=882199</guid>

							<description><![CDATA[Loyal, content customers are worth their weight in gold, literally; acquiring a new customer costs five to 25 times more than retaining an existing one, according to Harvard Business Review. Executive teams pour millions into customer experience initiatives, sophisticated mobile &#8230;]]></description>
		
		
		
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		<title>The Modern Insurance Agency Management System: Essential Features for Growth</title>
		<link>https://www.insurancejournal.com/blogs/ezlynx/2026/08/20/882223.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Thu, 20 Aug 2026 09:00:00 +0000</pubDate>
				<category><![CDATA[EZLynx]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=882223</guid>

							<description><![CDATA[As an independent agent, you wear a lot of hats. The last thing you need is a management system that adds more work instead of taking it off your plate. Customer expectations are rising, competition is increasing, and the agencies &#8230;]]></description>
		
		
		
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		<title>Stay in Your Lane &#8211; Part 2</title>
		<link>https://www.insurancejournal.com/blogs/academy-journal/2026/08/19/878605.htm</link>
		
				<pubDate>Wed, 19 Aug 2026 12:00:44 +0000</pubDate>
				<category><![CDATA[Academy Journal]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=878605</guid>

							<description><![CDATA[NOTE: This is the second part of a two-part series by guest contributor, Michael Gay. Here&#8217;s a link to part 1 if you haven&#8217;t read it yet. https://www.insurancejournal.com/blogs/academy-journal/2026/08/12/878595.htm Sometimes the Best Business Decision Is to Simply Walk Away Turning away &#8230;]]></description>
		
		
		
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		<title>AI vs. Automation: The Shift That&#8217;s Changing Agency Workflows</title>
		<link>https://www.insurancejournal.com/blogs/vertafore/2026/08/19/880956.htm</link>
		
				<pubDate>Wed, 19 Aug 2026 09:00:06 +0000</pubDate>
				<category><![CDATA[Vertafore]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=880956</guid>

							<description><![CDATA[If you&#8217;ve evaluated new technology recently, you&#8217;ve likely noticed how quickly &#8220;AI-powered&#8221; capabilities become part of the conversation. From automated emails to workflow triggers to renewal reminders, many capabilities are grouped together. In practice, they serve different roles and are &#8230;]]></description>
		
		
		
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		<title>How Small Agencies Can Win in Commercial Lines Quoting</title>
		<link>https://www.insurancejournal.com/blogs/ezlynx/2026/08/14/881127.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Fri, 14 Aug 2026 09:00:51 +0000</pubDate>
				<category><![CDATA[EZLynx]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=881127</guid>

							<description><![CDATA[Key Takeaways Small agencies can quote commercial lines without a dedicated commercial lines team: the right workflow carries the load. Appetite guidance routes each risk to the carriers that want it – within the markets you&#8217;re already appointed with, since &#8230;]]></description>
		
		
		
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		<title>Inside the Risk &#038; Insurance Education Alliance&#8217;s Workforce Strategy: What We Learned About Leading a Remote Team</title>
		<link>https://www.insurancejournal.com/blogs/risk-insurance-education-alliance/2026/08/13/881161.htm</link>
		
					<dc:creator><![CDATA[Admin]]></dc:creator>
					<pubDate>Thu, 13 Aug 2026 09:00:56 +0000</pubDate>
				<category><![CDATA[Risk & Insurance Education Alliance]]></category>
		<guid isPermaLink="false">https://www.insurancejournal.com/?p=881161</guid>

							<description><![CDATA[In 2020, when the COVID-19 pandemic forced organizations around the world to rethink how work got done, the Risk &#38; Insurance Education Alliance was no exception. Like many employers, we transitioned our workforce to remote operations almost overnight. At the &#8230;]]></description>
		
		
		
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