The learning curve for captive agents transitioning to independent can be quite steep. Describe how you onboard these folks into your business. What must you teach them and in what order? What do find they struggle most and how can we better support these folks?

Companies keeping the lines of communication open - its all webinars and email blasts. We (independent agents) represent too many companies to be able to read and retain it all. So frustrating to find out guidelines have been changed with nothing more than a electronic memo. Yikes, that must be inc...

Thanks George!

Healthy, in short. Absolutely not. Taking a broad brush stroke approach here as someone who has worked across hundreds of agencies (both branded and independent), has advised senior leaders in the big 5 consumer insurance co's, and who is also a consumer, not a broker. Many brokers or agencies are n...

What's the single biggest challenge your agency or you specifically are facing in your business today?

Thought this would get some great discussions going and bring to light some of the big unmet or under-met needs and potentially enable each of us to better support one another.

Thanks in advance!