Well rob i suggest you try a bit harder. As for the topic, i haven't had a whole lot of experience on the subject, but i hear from colleagues very good things.

Sounds like an interesting program. I wonder if the commission on your end is affected by it in any way. I hope you don't mind if i steal this idea and bring it up on the next board meeting

Funny story, i had something similar a year ago with my Boss just over the phone, which is even worse. I thought he had hung up on me when actually he didn't. Did you get a reply from your client about that unfortunate email ?

I took that test about 5 years ago. I know exactly what you're going through. It's not the difficulty of the test as much as the problem in collecting information and practicing the material. You should somehow contact people who'd just recently done it and copy from them.